Summary
Overview
Work History
Education
Skills
Certification
Coaching Authorization
Timeline
Generic

Casey Kohls

Decorah,Iowa

Summary

Dynamic and compassionate professional with a proven track record at WinnMed, adept in medical terminology and patient scheduling. Demonstrates exceptional organizational skills and clinical support, enhancing patient care and office efficiency. Excelled in high-pressure environments, showcasing critical thinking and customer service excellence.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Medical Secretary

WinnMed
03.2022 - Current
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Supported office staff and operational requirements with administrative tasks.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Enhanced office productivity by handling high volume of callers per day.

Emergency Medical Responder

Winneshiek County EMS
05.2017 - Current
  • Demonstrated strong decision-making skills during high-pressure situations, prioritizing tasks based on urgency.
  • Collaborated with paramedics and other healthcare professionals for proper patient assessment and treatment planning.
  • Provided compassionate care to patients of diverse backgrounds while addressing their individual needs and concerns.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

ED Registration Representative

WinnMed
06.2014 - 03.2022
  • Facilitated communication between patients and medical providers through accurate documentation of chief complaints during registration process.
  • Managed challenging situations involving distressed or uncooperative patients with empathy and professionalism.
  • Maintained up-to-date knowledge of healthcare policies and regulations, applying this expertise to accurately process registrations and documentation.
  • Maintained patient confidentiality, adhering to HIPAA regulations while handling sensitive personal and financial information.
  • Reviewed, assessed and evaluated patient registrations and confirmed accuracy of demographic and financial data.
  • Contributed to team success by cross-training in various administrative roles, increasing flexibility within the department.
  • Contributed to departmental goals by attending regular meetings and offering suggestions for process improvements.
  • Managed high-stress situations with professionalism, ensuring timely registration for critically ill or injured patients seeking emergency care.
  • Promoted a positive work environment through active collaboration with colleagues on problem-solving initiatives related to patient registration processes.

Cosmetologist

Appearances
04.2012 - 06.2014
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.

Waitress

Family Table Restaurant
04.2005 - 06.2012
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Northeast Iowa Community College
Calmar, IA
08.2007 - 05.2012

Skills

  • Medical Terminology
  • Clinical Support
  • Customer Service
  • Patient Scheduling
  • Strong organizational skills
  • Telephone Customer Support
  • Patient check-in
  • Electronic Health Records Familiarity
  • Professional telephone etiquette
  • Appointment Coordination Abilities
  • Insurance Verification
  • Critical thinking abilities

Certification

Coaching Authorization

Coaching Authorization

Started coaching for Decorah Community School District in October 2022.  Have been the High School Girls Wrestling head assistant coach since this time.  Have help lead the team to many successes on and off the mat.  Coaching is a big passion of mine. 

Timeline

Medical Secretary

WinnMed
03.2022 - Current

Emergency Medical Responder

Winneshiek County EMS
05.2017 - Current

ED Registration Representative

WinnMed
06.2014 - 03.2022

Cosmetologist

Appearances
04.2012 - 06.2014

Northeast Iowa Community College
08.2007 - 05.2012

Waitress

Family Table Restaurant
04.2005 - 06.2012

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Casey Kohls