Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Lane

Buffalo,NY

Summary

Motivated Operations Associate offering 3 years of Operations experience, with 2 years being in Healthcare Tech. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Operations Associate

Nomad Health
New York, NY
09.2022 - Current
  • Client Operations Value Award Winner for the company value of Delivering Results
  • Pod Lead: acted as a floater depending on volume, answered any questions Analyst may have, handled all training for my pod, communicated with Account Management
  • Cross trained in multiple company functions to provide flexibility
  • Top team performer hitting my metrics at least 150% to goal weekly
  • Handled all Client VMS (Vender Management Systems) facing functions including, but not limited to, reviewing and posting Nursing and Allied Health jobs, processing clinician submissions to clients, modifying any changes to posted jobs, ensuring quality and speed for both submissions and job postings
  • Helped develop many ideas and projects throughout my time that have been implemented company wide
  • Helped to manage quality and maintained high level of client satisfaction.
  • Collaborated with multiple teams to improve overall customer satisfaction and response times to applications.

Operations Analyst

Nomad Health
New York, NY
10.2021 - 09.2022
  • Trained and help develop new hires on complex workflows with a push for quality and speed
  • Lead many successful cross-functional projects between Client Operations and Product, Engineering, Account Management, and other Operations teams in the organization.
  • Worked closely with Product and Engineering as the teams Liaison for process and product improvements
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Researched, analyzed and presented findings to management and executive leadership and fielded questions to help refine strategies.
  • Walked all new executive management through teams workflows and responsibilities

Inbound Associate

Target
Wilmington, NC
04.2021 - 10.2021
  • Efficiently unloaded and sorted trucks in a timely manner
  • Helped to create strategies that lead us to having the fastest unload time on the East Coast
  • Pushed safety measures while handling high cost items, pallets, and heavy items
  • Stepped in as Lead for a week which included strategizing where to place people based on strengths
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

Warehouse Associate

University of North Carolina at Wilmington
Wilmington, NC
05.2019 - 03.2020
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Received deliveries, scanned packages and updated orders in internal database.

Education

Business Administration, Supply Chain Management

University of North Carolina At Wilmington
Wilmington, NC
05.2021

Skills

  • Proficient in Zendesk
  • Damaged Goods Returns
  • Excel Spreadsheets
  • Organizational Skills
  • Customer Service
  • Training & Development
  • Good Work Ethic
  • Planning and Implementation
  • Process Improvement Strategies
  • Performance Monitoring
  • Solutions Development
  • Team Leadership

Timeline

Operations Associate

Nomad Health
09.2022 - Current

Operations Analyst

Nomad Health
10.2021 - 09.2022

Inbound Associate

Target
04.2021 - 10.2021

Warehouse Associate

University of North Carolina at Wilmington
05.2019 - 03.2020

Business Administration, Supply Chain Management

University of North Carolina At Wilmington

Similar Profiles

CREATE PROFILE
Casey Lane