Casey Larsen
Syracuse,UT
Summary
Being a proactive and naturally driven individual, I continually analyze procedures to improve customer experiences and optimize collaboration within the professional area I am working in. Leveraging my leadership and managerial background, I cultivate an atmosphere for unrestricted idea exchange, harnessing the talents of my team while fostering individual development, both personally and professionally. I am proficient in many software programs including Salesforce, Qualtrics, OnceHub and all Microsoft Office programs.
Management professional with knack for strategic planning and operational excellence bringing wealth of experience in team leadership and optimizing processes. Known for fostering collaborative environments and driving results seamlessly adapt to changing requirements and ensure consistent performance. My communication and conflict resolution skills are assets valued by employers.
Overview
14
14
years of professional experience
Work History
Associate Manager, Advising transformation
Strayer University
10.2020 - Current
- Plan and develop project ideas, taking them from concept to implementation, set deadlines and provide budget feedback based on the needs of the company and requirements of the stakeholders
- Ensure projects are completed by the deadlines and within budget
- Recruit teams made up from the areas needed
- Monitor progress, overcome hurdles, resolve issues and evaluate the success of the project implementation process
- Adhere to government regulations when advancing any process
- Organize training, provide resources, and provide continued support for employees involved with the new process or system
- Collaborate with various departments to improve the overall process flow and maintain a high quality of customer service
- Participate in the hiring process within the Academic Advising team to provide feedback on potential hiring candidates
- Develop communications strategies for teams within and outside of the university to provide efficiency
- Provide guidance and feedback on the structure, cadence, and language of the communications
- Build and utilize automation to create opportunities for employees to focus on the students they service
Associate Manager, Global Advising
Strayer University
10.2019 - 10.2020
- Develop the quarterly operations strategies to meet the goals assigned by senior leadership
- Approve or deny requests to remove student financial balances based on circumstances and documentation provided by the students
- Motivate the team in daily tasks and maintain a positive culture
- Organize and conduct meetings to discuss current concerns and recent policy or process changes
- Hold individual conversations with coaches to provide performance feedback, set goals, and follow up on previously discussed items
- Develop employees within their current roles while assisting with growth towards professional and personal goals
- Maintain proper staff coverage by utilizing analytics to determine when more or less coverage is needed and adjust the schedule accordingly
- Provide training and support to new advisors, ensuring they have the resources needed to be successful in their role
Senior Student Services Coach
Strayer University
10.2018 - 10.2019
- Supervise the Global Academic Advising team in day-to-day operations and provide support when issues and concerns arise
- Act as the first point of contact for any escalated student-related issues and provide resolution
- Perform the duties of a Student Services Coach in a limited capacity
Student Services Coach
Strayer University
05.2016 - 10.2018
- Regularly contact assigned students to assist with progress in reaching degree completion
- Help students in find resources to reach their academic goals and address concerns about financial aid
- Provide payment solutions, including setting up payment plans or seeking outside assistance
- Direct students to the best routes to find alternative sources for credits to save on school costs
Admissions Officer
Strayer University
08.2015 - 05.2016
- Reach out to prospective students to discuss enrollment with the university
- Assist with overcoming issues that can prevent a successful start of classes
- Contact students who enrolled to ensure that they are attending classes and to specify what is needed to meet attendance requirements
Phlebotomist
Octapharma Plasma, Inc.
06.2013 - 05.2015
- Perform all tasks per standard operating procedures: Complete venipuncture procedures to begin the donation process, monitor customers for any issues and resolve problems that arise, document all incidents and adverse reactions
- Once the donation process ends, remove the needle and take the product to the lab for processing, ensure the donors are in good physical health before leaving the facility, assist in training new employees
- Help set a standard of quality and efficiency for the company, based on our outstanding and consistent performance of short donation times and low number of errors
Assistant Manager
GCAM Plasma, Inc.
05.2011 - 05.2013
- Monitor the flow of production throughout the facility
- Develop strategies to increase production by setting up advertising and reaching out to the local community
- Respond to corporate requests for production and compliance information
- Regularly communicate with the quality team to ensure compliance
- Collaborate on error reporting to determine the best course of action through training or corrective action
- Successfully led the center through multiple audits, internal and external, provide corrective action for any items documented by the auditors
- Provide support for recruitment, onboarding, and training of new hires
- Traveled to other facilities to provide training support for management and team members in other areas
Education
Master in Business Administration -
Jack Welch Management Institute
07.2025
Master of science - Health Services administration
Strayer university
12.2018
Bachelor of Business Administration -
Strayer university
06.2013
Skills
- Subject Matter Expert in the Marketing Cloud system of Salesforce
- Communication with customers and collaborators
- Organized
- Subject matter expert for OnceHub scheduling platforms
- Detail oriented
- Peer mentoring
- Staff management
- Strategic planning
- Operations management
- Staff training and development
- Results analysis
- Project management
Accomplishments
- Supervised team of 18 staff members servicing 10,000 students.
- Achieved 2% increase in production through effectively utilizing technology in new ways.
- Collaborated with team of 9 in the development of Priority Score Outreach Tasks.
Timeline
Associate Manager, Advising transformation
Strayer University
10.2020 - Current
Associate Manager, Global Advising
Strayer University
10.2019 - 10.2020
Senior Student Services Coach
Strayer University
10.2018 - 10.2019
Student Services Coach
Strayer University
05.2016 - 10.2018
Admissions Officer
Strayer University
08.2015 - 05.2016
Phlebotomist
Octapharma Plasma, Inc.
06.2013 - 05.2015
Assistant Manager
GCAM Plasma, Inc.
05.2011 - 05.2013
Master of science - Health Services administration
Strayer university
Bachelor of Business Administration -
Strayer university
Master in Business Administration -
Jack Welch Management Institute
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