Summary
Overview
Work History
Education
Skills
References
Work Availability
Work Preference
Timeline
Hi, I’m

Casey Law

San Antonio,TX
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Casey Law

Summary

Results-oriented customer service professional with excellent relationship-building, communication, and multitasking abilities. Proven track record of going the extra mile to meet customer needs, increase satisfaction, and promote loyalty. Skilled problem-solver with a solution-focused mindset and meticulous attention to detail. Highly adaptable with experience in diverse customer service roles. Motivated team leader with strong skills in task prioritization and written and verbal communication.

Overview

5
years of professional experience

Work History

QuikTrip
San Antonio, TX

Assistant Manager
07.2023 - Current

Job overview

  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to uphold company standards.

R-mech Heating, Cooling, And Plumbing
Kansas City, MO

Sales Representative /CSR
09.2022 - 07.2023

Job overview

  • Answered customer questions about products and services and recommended appropriate service agreements.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Educated customers on product features and technical details to highlight benefits.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Generated quotes, processed payments and documented customer communications.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, payment policies and security practices.
  • Made outbound calls to obtain account information.

Crosetti Health and Wellness
Grain Valley, MO

Data Entry Clerk /Pharmacy Intern
01.2022 - 03.2023

Job overview

  • Created new patient profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to patient questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Transmitted claims to insurance companies for payment and reconciled EOB's.
  • Prepared prescription transfers to other pharmacies.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • digitizing over 1,00 COVID-19 test records and organized files in the Pharmacy database.

Snake 'N' Rooter
Lee's Summit, MO

Night Dispatcher
03.2022 - 09.2022

Job overview

  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Answered customer requests with information about service availability, pricing information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over 14 technicians.
  • Recorded results of service calls to create report summaries for senior management.

Rainbow Center For Communicative Disorders
Blue Springs, MO

Paraprofessional
08.2021 - 11.2021

Job overview

  • Provided classroom support throughout planned instruction and individual lessons.
  • Delivered instruction individually or in small groups with support form instructor.
  • Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
  • Offered students personalized educational, behavioral and emotional support.
  • Cleaned and organized classrooms, materials and supplies.
  • Complied with instructor-developed IEP's and made informed recommendations for adjustments.
  • Handled clerical duties, managed classrooms and coordinated documentation for teachers.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Completed documentation on student behavior, interventions and results.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstration to assist teacher in classroom preparation.
  • Kept over 15 students safe in classroom and outside environments.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Utilized curriculum with life-based approach.

Education

Blue Springs South High School
Blue Springs, MO

High School Diploma
05.2021

The Career And Technology Center At Fort Osage
Fort Osage, MO

FEMA Certification from Fire Science/EMT
05.2021

Skills

Plumbing and HVAC Sales

Plumbing and HVAC Knowledge

Account Development

Processing Payments

Effective Customer Upselling

Proficient in the us of Service Fusion and Praxedo (Scheduling Databases)

Delegating work

Service planning

Client integrations

Route planning and adjustments

Work Order Preparations

Service Requests

Data Entry

Customer Service

Speech Clarity

Effective Communications (written and verbal)

Critical Thinker

Multitasking

Active listener

Friendly and positive attitude

Planning / organizing

Computer skills:

  • Typing
  • Google Spread sheets
  • Microsoft office

Good Work Ethic

Fast learner

Always wanting to learn more

First Aid / CPR

  • Task Delegation
  • Employee Performance Evaluations
  • Policy Enforcement
  • Money Handling
  • Staff Development
  • Policy administration

References

References available upon request.
Availability
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Healthcare benefitsPaid sick leave401k matchWork from home optionCareer advancement

Timeline

Assistant Manager

QuikTrip
07.2023 - Current

Sales Representative /CSR

R-mech Heating, Cooling, And Plumbing
09.2022 - 07.2023

Night Dispatcher

Snake 'N' Rooter
03.2022 - 09.2022

Data Entry Clerk /Pharmacy Intern

Crosetti Health and Wellness
01.2022 - 03.2023

Paraprofessional

Rainbow Center For Communicative Disorders
08.2021 - 11.2021

Blue Springs South High School

High School Diploma

The Career And Technology Center At Fort Osage

FEMA Certification from Fire Science/EMT

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