CASEY L. DOANE
Bay City,MI
Summary
Proven track record in enhancing customer service and streamlining operations, evidenced by my role at Michigan Vacation Destinations. Expert in hospitality services and time management, I significantly improved guest satisfaction. My administrative skills and ability to manage high-stress situations have consistently boosted team efficiency and performance across various roles.
Overview
13
13
years of professional experience
Work History
Front Desk Associate
Michigan Vacation Destinations
Petoskey, MI
02.2024 - 08.2024
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Posted incidental charges to ledgers, manually or by using computers.
- Managed guest check-in and check-out procedures, reservations and payments.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered phone and emails to make reservations and take guest information.
WFM Analysist/Data Manager - Remote
Foundever
11.2021 - 02.2024
- Real time analysis of over 400 employees
- Generated daily data reports
- Insuring staffing requirements were met
- Constant communication regarding performance levels
- Management of staff during system outage
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned work and monitored performance of project personnel.
Server
The Breakfast Club
Farmington Hills, MI
10.2016 - 07.2017
- Opening duties, morning prep
- Maintaining section and guest satisfaction
- Running side work
- Teamwork, running food, beverage service
- All closing duties and side work
- Maintaining excellent service under consistent wait times and high stress
Coster / Regional Manager
Garber Management Group
Saginaw, MI
05.2015 - 10.2016
- Processing car deals for 5 dealerships on the western side of Michigan and northern Indiana
- Constantly checking schedules to maintain accuracy
- Constant communication with lot managers regarding productivity and accounting
- Posting all accounting and transactions for each lot
- Maintaining and processing all required Secretary of State and BMV documents
- Use of ADP / CDK accounting software
- Opened store in South Bend, Indiana
- Implemented title tracking and intercompany communications involving Indiana titles
- Processed all funding for each lot and follow up on all deals
Title Clerk / Wholesale Accounts Manager
Lasco Ford
Fenton, MI
07.2013 - 12.2015
- Filing paperwork to Secretary of State in a correct and timely manner, including title corrections and VIN deletions
- Completing CVR registration and plates, maintaining inventory and sending completed reports to the Michigan Document Assembly Center
- Entering new car inventory into Reynolds ERA Ignite software, entering used car inventory and calculating correct inventory adjustments
- Completing in-transit registrations and completing titles for all 50 states
- Posting wholesales and costing using Reynolds and Reynolds
- Extensive work with auctions such as Mountain State and Manheim
- Ensuring all cars are floored or checks sent out same day to guarantee title gets sent as soon as possible
- Paying off cars that have been sold and funded within the time limit
- Ensuring program vehicles and demos are properly titled and within requirements
Phone Operator / Title Clerk
Thelen Honda
Bay City, MI
09.2012 - 07.2013
- Answering and directing phone calls for all three dealerships and service centers
- Maintaining RO's, sending paperwork to Secretary of State, ensuring all correct paperwork is in deal
- Misc
- Filing, completing funding packets and sending out to banks, use of Dealertrack software and ADP
- Maintaining new inventory and completing dealer trades, scheduling drivers to work
Receptionist / Manager
Salon Decadence
Saginaw, MI
03.2011 - 12.2011
- Opening and closing store
- Maintaining register
- Closing books at end of the night
- Ensured salon and laundry was clean and sanitary
- Answering phones - scheduling appointments - answering general questions
Secretary - General Help
Beggs Law Firm PLC
Bay City, MI
08.2012
- Answering and directing calls, taking down correct and substantive information to help attorneys understand situations best
- Filing and maintaining case files
- Preparing billing documents using Quickbooks and implementing Sage Timeslips
- Misc
- Errands, meeting judges and other attorneys to exchange paperwork
Education
Associate of Applied Business - Paralegal Studies
Delta College
Bay City, MI06-2026
Certificate - Recovery Coaching and Ethical Training
CCAR
Remote05-2024
Baker College - Business Administration
Baker College
Flint, Michigan06-2016
High School Diploma -
Essexville-Garber High School
Essexville, Michigan06.2002
Skills
- Service dispatching
- Hospitality services
- Registration
- Credit card handling
- Time management
- Scheduling appointments
- Administrative skills
- Listening skills
- Front office support
- Microsoft Excel and PowerPoint
- Analytical and logical thinking
Volunteer Experience
- General assistance at Southfield Animal Shelter
- Event help with Arts Beats and Eats Detroit
- Fundraising efforts for Detroit Public Television
- Event assistance with Warrior Dash - Flint
- General help at North End Soup Kitchen
- Event assistance with Tall Ships - Bay City
- Outreach with Bear River Health
- Crisis Intervention with the Crisis Text Hotline
References
Available Upon Request
Timeline
Front Desk Associate
Michigan Vacation Destinations
02.2024 - 08.2024
WFM Analysist/Data Manager - Remote
Foundever
11.2021 - 02.2024
Server
The Breakfast Club
10.2016 - 07.2017
Coster / Regional Manager
Garber Management Group
05.2015 - 10.2016
Title Clerk / Wholesale Accounts Manager
Lasco Ford
07.2013 - 12.2015
Phone Operator / Title Clerk
Thelen Honda
09.2012 - 07.2013
Secretary - General Help
Beggs Law Firm PLC
08.2012
Receptionist / Manager
Salon Decadence
03.2011 - 12.2011
Associate of Applied Business - Paralegal Studies
Delta College
Certificate - Recovery Coaching and Ethical Training
CCAR
Baker College - Business Administration
Baker College
High School Diploma -
Essexville-Garber High School
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