Casey Lee
Redmond
Summary
Dynamic and results-driven professional with extensive experience in hospitality management at Off the Rails Sports Pub. Proven ability to enhance customer satisfaction through service excellence and effective teamwork. Skilled in multitasking and problem-solving, consistently achieving operational goals while maintaining a clean and safe environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender
Off the Rails Sports Pub
01.2022 - 06.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Taproom Manager
Thirsty Hop
10.2019 - 07.2021
- Conducted regular financial analysis to evaluate business performance against goals set during strategic planning sessions.
- Managed inventory and maintained optimal stock levels to ensure product freshness and availability.
- Maintained a clean and safe environment through regular inspections and adherence to health code standards.
- Strengthened community connections by participating in local events, partnering with nearby businesses, and supporting charitable causes.
- Optimized the use of space within the taproom, creating a comfortable atmosphere that encouraged repeat patronage.
- Organized successful special events such as brewery nights or tastings, driving sales growth and attracting new clientele.
Drywall Installer
K&G Drywall
03.2006 - 07.2020
- Completed installation of drywall sheets on commercial and residential properties.
- Prepared work area, tools and equipment for job site.
- Installed drywall for residential and commercial projects with consistent attention to quality and safety.
- Performed accurate cuts around electrical outlets, plumbing fixtures, and windows for seamless integration of drywall panels into existing structures.
- Removed and replaced damaged drywall to complete repair and restoration projects.
- Minimized safety risks by properly using tools, equipment, and personal protective gear during installations.
Server/Bartender
The Pizza Coop and Ale House
04.2017 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Manager
Papa John's Pizza
02.2009 - 03.2017
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained compliance with local health department regulations by enforcing strict sanitation practices and food handling guidelines.
- Enhanced customer experience by addressing any service or product issues promptly, demonstrating commitment to excellent service standards.
Manager
Suzanne's Deli
12.2004 - 08.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Education
High School Diploma -
Lake Washington High School
Kirkland, WASkills
- Proficient in managing multiple tasks
- Service excellence
- Dependability
- Collaborative mindset
- Problem-solving
- Flexible and adaptable
Certification
- Food Handler Permit
- Mandatory Alcohol Server Training Permit (MAST)
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Bartender
Off the Rails Sports Pub
01.2022 - 06.2025
Taproom Manager
Thirsty Hop
10.2019 - 07.2021
Server/Bartender
The Pizza Coop and Ale House
04.2017 - 10.2019
Manager
Papa John's Pizza
02.2009 - 03.2017
Drywall Installer
K&G Drywall
03.2006 - 07.2020
Manager
Suzanne's Deli
12.2004 - 08.2016
High School Diploma -
Lake Washington High School
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