Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Casey Lonon

Tampa

Summary

Skilled in staff training and conflict resolution, I foster a positive work environment that boosts team morale and reduces turnover. Committed to food safety and delivering exceptional service.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Deli Department Manager

Publix
07.2015 - Current
  • Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
  • Delivered front-end support to staff during rush periods.
  • Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
  • Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
  • Motivated staff to perform at peak efficiency and quality.
  • Increased sales with creative merchandising strategies, such as cross-promotion and seasonal product displays.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Addressed customer concerns promptly, resolving issues effectively to ensure repeat business and positive word-of-mouth referrals.
  • Developed unique events and special promotions to drive sales.
  • Enhanced customer satisfaction by ensuring prompt and courteous service at the deli counter.

Courier

Penny Saver Weekly News
06.2012 - 10.2023
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Contacted customers to confirm delivery details and locations.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.

Education

High School Diploma -

Home Schooled
Tampa, FL
05-2015

Skills

  • Food safety
  • Inventory management
  • Staff training
  • Customer service
  • Team leadership
  • Conflict resolution
  • Time management
  • Communication skills
  • Profit and loss
  • Attention to detail
  • Multitasking
  • Reliability
  • Customer satisfaction

Certification

  • Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.

Timeline

Deli Department Manager

Publix
07.2015 - Current

Courier

Penny Saver Weekly News
06.2012 - 10.2023

High School Diploma -

Home Schooled

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Casey Lonon