Casey Lowery
Customer Service
Greenville,SC
Summary
Detail-oriented and self-motivated, with a deep knowledge of the products being sold, & a commitment to delivering a positive customer experience and driving sales growth.
Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Resourceful and experienced worker offering expertise in customer service, travel coordination, and file management.
Handles multiple projects simultaneously with a high degree of accuracy.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service.
Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
AFC Urgent Care
01.2019 - 06.2021
- Responsible for coordinating the daily administration of doctors, staff, visitors, and patients at work
- Schedule appointments, answer patient inquiries, handle patient emergencies, and monitor stock and supplies at work.
Administrative Assistant
Doctors Care Urgent Care
01.2023 - 01.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Fostered positive work environment by addressing employee concerns and facilitating team-building activities.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Handled scheduling for the executive's calendar and prepared meeting agendas and materials.
- Seamlessly interacted with colleagues to plan and complete special projects.
Emergency Medical Technician (EMT)
Amerimed Emergency Medical Services
02.2023 - 09.2023
- Respond to calls for medical assistance, such as at the scene of a car accident in which someone is injured
- Assess people's condition and determine what treatment, if any, is needed
- Provide treatment, such as first aid or life support care, to sick or injured patients
- Prepare patients for and safely transport them to the emergency department of a hospital or other healthcare facility
- Document and report observations and any treatment provided, to physicians, nurses, or other healthcare staff
- Inventory and replace medical supplies and clean equipment after use.
Customer Service Representative
Verizon
01.2017 - 01.2019
- Manage large amounts of inbound and outbound calls promptly
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Make product recommendations or services to customers based on their needs and preferences
- Follow communication guidelines, policies, and procedures
- Upgrade and cancel customer accounts by customer request
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Ensure customers are satisfied with their purchases or service
- Assist customers in placing orders, fulfilling refunds, and handling exchanges
- Use sales computer technology to maintain customer records and orders
- Inform existing customers of promotions and deals
- Highest satisfaction rating at 99% among peers
- Answer and address all customer queries within 24 hours via phone and in person
- Document all customer interactions and log them into POS
- Was in the top 5% of all sales associates.
Assistant Manager
PANERA BREAD
01.2013 - 03.2016
- Assist the store manager in all areas of daily business operations, human resources, customer service, and merchandising
- Coordinate, monitor, and report on daily operations
- Recruit, train, and supervise employees
- Manage employee schedules, conduct performance reviews, and enforce disciplinary actions
- Monitor and maintain suitable store inventory levels
- Ensure the store environment complies with health and safety regulations
- Maintain a clean, organized, and aesthetically pleasing store front
- Resolve customer complaints and concerns in a timely manner
- Ensure that store policies and procedures are followed.
Sales Associate/Assistant Manager
The Spinx Company
09.2010 - 05.2014
- Ensure a pleasant shopping experience for all customers
- Resolve customer concerns, issues, and complaints efficiently and effectively
- Execute the PMG training plan for all CSAs and effectively conduct hands-on training to ensure associate abilities surrounding all areas of operation
- Supervise the day-to-day task assignments and performance for all associates
- Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, and performance management
- Delegate tasks and follow-up as necessary
- Provide support, assignments, direction, motivation, and coaching for associates
- Monitor and analyze business processes and results to profitably achieve store goals
- Manage cash and lottery processes
- Perform work with Integrity, Honesty, and Respect
- Support General Manager in other tasks and assignments on an ongoing basis.
Retail Sales Associate
Journeys
06.2013 - 01.2014
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers' needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis
- Go the extra mile" to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross-sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers.
Education
Associate of Applied Science - Human Services
Tri-County Technical College
Easley, SC03.2023
Associate of Applied Science in Emergency Medical Services -
Tri-County Technical College at Easley
Easley, SC07.2018
Skills
- Communication
- Point-of-sale proficiency
- Expert
- Computer skills
- Interpersonal skills
- Problem-solving
- Personable
- Analytical
- Microsoft
- Typing
- Powerpoint
- Receptionist
- Data Entry
- Cash Handling
- Excel
- Sales
- Sales Management
- Customer service
- Communications
- Medical Terminology
- Billing
- Documentation
- Filing
- Hiring
- Word
- Windows
- Javascript
- Patient Care
- Triage
- HIPAA
- Spanish speaking, native English speaker
- EMT Experience
- EMR Systems
- Supervising Experience
- Medical Office Experience
- Clerical Experience
- Quality Assurance
- Employee Orientation
- Performance Management
- Human Resources
- Recruiting
- Vital Signs
- Medical Billing
- Office Administration
- Database Management
- Scheduling
- Bookkeeping
- Manage Budgets
- Business Writing
- Google Docs
- Intuit QuickBooks
- Data Entry Documentation
- Travel Administration
- Report Analysis
- Employee Training
- Customer Service
- CRM Software
- Document Retrieval
- Organizing and Categorizing Data
- Closing and Contract Negotiations
- Computers and Technology
- Office Management
- Issue Response and Resolution
- Confidentiality and Data Protection
- OSHA Compliance
- IBM InfoSphere DataStage
- High-Volume Phone Inquiries
Accomplishments
Objective: Highly motivated and results-driven professional with a proven track record of success in every aspect of customer service and administrative duties. Seeking a challenging leadership role where I can utilize my exceptional skills and experience to drive organizational growth and success.
Key Skills: - Strong leadership and management abilities, with a demonstrated history of leading high-performing teams to achieve exceptional results.
Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients, colleagues, and stakeholders.
Proven ability to analyze complex problems, develop innovative solutions, and implement effective strategies to drive business growth.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Proficient in all Microsoft Adobe, etc.
Professional Experience: Pendleton House. Led a team of 16 employees, providing guidance, mentorship, and support to drive performance and achieve business objectives. Recognized by peers and management for exceptional leadership and ability to motivate and inspire team recognition for exceeding sales targets and driving revenue growth. Recognized by management for exceptional sales performance and ability to build strong client relationships.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 18 staff members.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Certification
- EMT-B
- EMT Certification
- First Aid Certification
- BLS Certification
- Certification In Risk Management Assurance
- Salesforce Certification
- Driver's License
- CPR Certification
Languages
Spanish
Full Professional
English
Affiliations
- reading
- gardening
References
General Manager from most current employment:
- Richard Gray, 864-320-5228, richardgray1993@yahoo.com
Co-worker
-Kelli Tilson, 864-565-2063, kelligantt5@gmail.com
Timeline
Emergency Medical Technician (EMT)
Amerimed Emergency Medical Services
02.2023 - 09.2023
Administrative Assistant
Doctors Care Urgent Care
01.2023 - 01.2024
Medical Receptionist
AFC Urgent Care
01.2019 - 06.2021
Customer Service Representative
Verizon
01.2017 - 01.2019
Retail Sales Associate
Journeys
06.2013 - 01.2014
Assistant Manager
PANERA BREAD
01.2013 - 03.2016
Sales Associate/Assistant Manager
The Spinx Company
09.2010 - 05.2014
Associate of Applied Science - Human Services
Tri-County Technical College
Associate of Applied Science in Emergency Medical Services -
Tri-County Technical College at Easley
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