Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey MacKinnon

Syracuse,NY

Summary

Dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

9
9
years of professional experience

Work History

Server

Delmonicos Italian Steakhouse
01.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Ambassador

Elf Cosmetics
09.2023 - 10.2023
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.
  • Promoted products to customers with knowledge and examples.

Pet Sitter

Family Members
01.2021 - 02.2023
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Exercised animals regularly with walks and rigorous play activities.
  • Gave medication to pets following guidelines from owners.

Restaurant Hostess

The Brick Tavern And Grille
06.2020 - 11.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.

Printing Press Operator

Fort Orange Press
06.2020 - 08.2020
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Overlooked and monitored the process of mailing ballots to local citizens.

Softball Umpire

Miss Shen Softball
04.2015 - 06.2015
  • Discussed rules, game expectations and potential field hazards with each coach prior to starting gameplay.
  • Followed game activity with keen eye to make judgments and calls correctly.
  • Officiated softball games to maintain standards of play and to maintain participation with established rules.
  • Mediated conflicts and discussed fan and participant infractions with coaches prior to executing disciplinary action.

Education

Bachelor of Science - Biology

Syracuse University
Syracuse, NY
05.2026

Skills

    Communicative

    Creative

    Relationship Management

    Classroom Instruction

    Organization

    Time Management

    Driven

Timeline

Ambassador

Elf Cosmetics
09.2023 - 10.2023

Server

Delmonicos Italian Steakhouse
01.2021 - Current

Pet Sitter

Family Members
01.2021 - 02.2023

Restaurant Hostess

The Brick Tavern And Grille
06.2020 - 11.2022

Printing Press Operator

Fort Orange Press
06.2020 - 08.2020

Softball Umpire

Miss Shen Softball
04.2015 - 06.2015

Bachelor of Science - Biology

Syracuse University

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Casey MacKinnon