Casey Marchese
Moultonborough
Summary
Proven to excel in operational oversight and customer service, I significantly enhanced workflow and reinforced staff performance at Goodhue Boat Company. My strategic problem-solving and interpersonal skills fostered a culture of continuous improvement and exceptional service, leading to more efficient boat rental operations and a cleaner, more productive dock environment.
Overview
2
2
years of professional experience
Work History
Dock Hand
Goodhue Boat Company
04.2021 - 07.2023
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Assisted in receiving, stocking and distribution of merchandise.
- Conducted day-to-day operations of Rental Department, overseeing the booking and rental of boats, ensuring efficient operations and exceptional customer service.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Facilitated timely loading and unloading of vessels for increased turnaround speed.
- Trained new employees on job responsibilities, fostering a culture of teamwork and continuous improvement.
- Promoted a clean working environment, conducting regular inspections and cleaning tasks.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
Education
Bachelor of Science - Business Management
University of New Hampshire
Durham, NH05-2026
High School Diploma -
Vermont Academy
Saxtons River, VT05-2022
Skills
- Flexible Adaptation
- Customer Service Expertise
- Operational Oversight
- Strategic Problem-Solving
- Continuous Learning
- Effective Team Collaborator
- Retail Experience
- Interpersonal Skills
Timeline
Dock Hand
Goodhue Boat Company
04.2021 - 07.2023
Bachelor of Science - Business Management
University of New Hampshire
High School Diploma -
Vermont Academy
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