Casey Markland
Edgewater,MD
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
Hostess/Busser/Server/Expo
All American Steakhouse And Sports Theater
01.2019 - Current
- Warmly greeted and assisted customers, managing reservations, to-go orders, and inquiries about hours and menu.
- Supported front-of-house operations, ensuring a well-prepared dining area and training new staff on service standards.
- Collaborated with the team to accommodate special requests, adjusted seating, and monitored cleanliness.
- Handled cash transactions, resolved issues promptly, and assigned patrons to suitable tables.
- Maintained positive guest relations, stayed informed about menu items, and managed front lobby appearance.
- Efficiently completed opening and closing duties, answered calls, and relayed guest feedback to the manager.
Sales Associate
Loft
06.2021 - 10.2021
- Organized store displays to enhance visual appeal and promote merchandise.
- Assisted customers with product location, inventory checks, and inquiries.
- Managed pricing, tagging, and restocking for optimal product availability.
- Handled returns, exchanges, and refunds following store policies.
- Provided excellent customer service by addressing inquiries and recommending products.
- Maintained professionalism in high-stress situations and ensured positive first impressions.
- Utilized suggestive selling techniques to drive sales and processed transactions accurately.
- Engaged customers in-store and over the phone, addressing needs and building rapport.
- Efficiently managed cash register operations.
Education
High School Diploma -
Anne Arundel Community College
Arnold, MD05.2023
Skills
- Food Running
- Dining Area Maintenance
- Guest Complaint Resolution
- Server Support
- Reservations Management
- Dining Room Management
- Customer Service
- Guest Engagement
- Table Setting Knowledge
- Upselling
- Cleaning and Sanitation
- Guest Seating
- Table Bussing
- Interactive Communication Skills
Timeline
Sales Associate
Loft
06.2021 - 10.2021
Hostess/Busser/Server/Expo
All American Steakhouse And Sports Theater
01.2019 - Current
High School Diploma -
Anne Arundel Community College
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