CASEY MBUGUA
Lowell
Summary
I am a professional with a strong background in behavior analysis and intervention strategies. Detail-oriented and an adaptive professional with over four years of experience in customer-service and office support roles across healthcare, hospitality, and event industries. Skilled in managing schedules, maintaining accurate records, and ensuring smooth day-to-day operations in fast-paced environments. Currently excelling as a Behavioral Technician at Key Autism Services, bringing a strong foundation in documentation, client coordination, and multitasking. Known for professionalism, clear communication, collaborative team effort, adaptability and a commitment to providing exceptional service. Eager to bring organizational excellence and team support to a mission driven organization
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Technician
Key Autism Services
02.2025 - Current
- Support BCBA in providing applied behavior analysis (ABA) therapy to children with autism
- Document client progress, update treatment records, and manage session logistics
- Coordinate daily schedules and communicate with families and therapists
- Maintain HIPAA-compliant records and handle confidential information professionally
- Supervised structured activities to provide safe environment for patients under direct care.
- Demonstrated strong organizational skills to ensure accurate record-keeping of client progress.
- Developed educational materials to enhance patient understanding of treatment options.
FRONT DESK RECEPTIONIST
Holiday Inn Express
03.2023 - Current
- Developed strong interpersonal and communication skills while assisting guests and handling inquiries
- Managed data entry and documentation, this enhanced skills that are applicable to behavioral tracking in therapy settings
- Remained calm and professional in high-pressure situations, demonstrating conflict resolution skills
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
Linen Assistant
Baystate tent and Event
11.2020 - 01.2023
- Prepared, sorted, and organized linens for corporate and private events
- Maintained inventory control and supported timely delivery/pickup schedules
- Worked in a fast-paced, detail-focused environment to meet client event deadlines
- Utilized computer systems to track inventory levels and order new supplies as needed.
- Performed daily inspections of all linen storage areas for cleanliness and organization.
- Maintained inventory of linens, towels, bedding and other items.
Education
Bachelor of Arts (B.A.) - Applied Psychology
University of Massachusetts Lowell
Lowell, MA, US05.2027
ASSOCIATE IN SCIENCE (A.S.) - PSYCHOLOGY
Middlesex Community College
US05.2025
Skills
- Behavioral Therapy Foundations
- Data Collection
- Teamwork
- Attention to detail
- Listening skills
- Team collaboration
- Sensitive information handling
- Strong Communication
- Documentation
- Patient-Centered Care
- Verbal communication
- Time management
- Complex Problem-solving
- Active Listening
Certification
- CPR & First Aid Certified
- Ongoing Registered Behavior Technician
- Mental Health First Aid Certification - Interested in training and actively pursuing
- Ongoing UX certification
LANGUAGES
Swahili - Native
Timeline
Behavior Technician
Key Autism Services
02.2025 - Current
FRONT DESK RECEPTIONIST
Holiday Inn Express
03.2023 - Current
Linen Assistant
Baystate tent and Event
11.2020 - 01.2023
Bachelor of Arts (B.A.) - Applied Psychology
University of Massachusetts Lowell
ASSOCIATE IN SCIENCE (A.S.) - PSYCHOLOGY
Middlesex Community College