Casey McDevitt
San Antonio,TX
Summary
Proven Technical Support Representative with a track record of enhancing customer satisfaction at Charter Communications, Spectrum. Expert in technical troubleshooting and renowned for exceptional customer service, I excel in conflict resolution and teamwork. Demonstrated ability to improve service delivery, mastering new technologies and leading to positive outcomes through active listening and empathy.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Charter Communications, Spectrum
01.2023 - 04.2024
- Managed high levels of call flow and responded to technical support needs.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Learned and adapted quickly to new technology and software applications.
- Collaborated with vendors to locate replacement components and resolve advanced technical problems.
Customer Service Associate
HEB Grocery Store
07.2020 - 02.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Skilled at working independently and collaboratively in a team environment.
Education
GED -
Ferrari Adult Education Center
San Antonio, TX08.2022
Skills
- Technical Troubleshooting
- Customer Service
- Active Listening
- Conflict Resolution
- Payment Processing
- Follow-up skills
- De-Escalation Techniques
- Product Sales
- Patience and Empathy
- Time Management
- Teamwork and Collaboration
Accomplishments
- Awarded Top Performer of the Month, surpassing metrics across multiple teams.
- Contributed to strategic discussions by participating in a focus group meeting with corporate executives, providing valuable insights that influenced company strategies.
- Selected to participate in a pioneering pilot program, contributing to its success and evaluation for potential company wide implementation.
- Awarded Spectrum Bronze Keys to Success within my first month on the production floor.
Timeline
Technical Support Representative
Charter Communications, Spectrum
01.2023 - 04.2024
Customer Service Associate
HEB Grocery Store
07.2020 - 02.2022
GED -
Ferrari Adult Education Center
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