CASEY MCGREW
The Colony,Texas
Summary
Thorough Workforce Management Professional with exceptional teamwork, leadership, and communication skills. Over 5 years of experience working on large-scale projects and handling daily operational requests. Exceptional technical understanding to meet project deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Analyst Workforce Management
HCSC Blue Cross Blue Shield
11.2021 - Current
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insights into business performance.
- Deployed predictive analytics models to forecast future trends.
- Implemented business intelligence solutions to increase operational efficiency.
- Identified patterns and trends in large data sets and provided actionable insights.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Adjunct Instructor
TARLETON STATE UNIVERSITY
03.2019 - Current
- Improved student performance by defining clear goals and communicating performance metrics.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance.
- Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
- Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.
- Participated in professional development opportunities to stay current on best teaching practices and industry trends.
- Improved student engagement by incorporating multimedia presentations in lectures.
- Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries.
Global Workforce Screening Analyst
J.P. MORGAN CHASE & CO
07.2019 - 11.2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Led cross-functional teams in strategic planning sessions, aligning efforts with company goals.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Improved team collaboration with implementation of new communication tools.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
- Streamlined reporting processes, significantly reducing time required to generate insights.
- Increased operational transparency by developing and implementing new reporting framework.
- Optimized operational efficiency by redesigning workflow processes.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Master's Degree in Criminal Justice -
Tarleton State University
Stephenville, TX01.2017
Bachelor's Degree in Criminal Justice -
University of Louisiana at Monroe
Monroe, LA01.2009
Skills
- NICE IEX
- Client management
- Analytical Thinking
- Forecasting
- Process Improvements
- SQL
- BI dashboards
- Stakeholder Communication
- Performance monitoring
- Data Analysis
- Metric tracking
- Project Management
- Excel proficiency
- Strategic Insight and Planning
Websites
Certification
- Supervisor and Manager, Intradiem, 09/2023
- Lean Six Sigma Green Belt, Management and Strategy Institute, 2021
- Google Data Analytics Specialization, Coursera, 08/2023
Coursework
- Leveraging the Power of Performance Management
- Western Philosophy
- Miro Essentials
Accomplishments
- Achieved stretch assignment by updating and completing all '200#s' within NICE IEX with accuracy and efficiency which led to better call taker routing and tracking.
- Achieved stretch assignment by completing all customer advocates and customer advocate specialists' UID numbers within NICE IEX with accuracy and efficiency which led to increased efficiency regarding employee tracking.
- Achieve stretch assignment by completing all 'Management Unit Data Types' within NICE IEX with accuracy and efficiency which led to increased group tracking.
- Achieved stretch assignment by updating and completing outdated Cost Center Identification Numbers within NICE IEX with accuracy and efficiency.
- Collaborated with team of 5 in the development of the 'Learning Coach Agent Data Value' within NICE IEX which led faster selection, deployment, and more efficient tracking of Customer Advocates who have been certified as Learning Coaches within each line of business.
- Resolved product issue through creation of new 'Management Unit Sets' within NICE IEX through collaboration with immediate team members which led to better tracking of lines of business.
- Received HCSC 'Stellar Badge' for helping and mentoring team members and for covering their assignments and responsibilities while they were out of office on PTO.
Timeline
Senior Analyst Workforce Management
HCSC Blue Cross Blue Shield
11.2021 - Current
Global Workforce Screening Analyst
J.P. MORGAN CHASE & CO
07.2019 - 11.2021
Adjunct Instructor
TARLETON STATE UNIVERSITY
03.2019 - Current
Master's Degree in Criminal Justice -
Tarleton State University
Bachelor's Degree in Criminal Justice -
University of Louisiana at Monroe
- Supervisor and Manager, Intradiem, 09/2023
- Lean Six Sigma Green Belt, Management and Strategy Institute, 2021
- Google Data Analytics Specialization, Coursera, 08/2023
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