Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Projects
Websites
Timeline
BusinessAnalyst

Casey McKinney

Eden Prairie,MN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Customer Service

Eden Prairie Liquor
01.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Twitch Streamer

Self-employed
01.2017 - Current
  • Produces live content for broadcasting across digital platforms.
  • Evaluated function, performance, and design compliance of all software needed to run successful stream.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Hair Stylist/Cosmetologist

Great Clips
01.2018 - 01.2020
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Receptionist

Dr. Imtiaz Rasul
08.2017 - 12.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.

Shift Manager/Hair Stylist/Cosmetologist

SuperCuts
01.2014 - 07.2016
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Improved distribution efficiency with design, development, and testing of embedded software applications.
  • Trained and mentored new employees to maximize team performance.

Education

Certification of Completion - Quality Assurance

Udemy Online Courses
Online
09.2023

Cosmetology Diploma/License -

Regency Beauty Institute
Orange Park, FL
01.2014

High School Diploma -

Middleburg High School
Middleburg, FL
01.2007

Skills

  • Skilled in Microsoft Office Suite: Word, PowerPoint, Excel, Outlook, Publisher and Access
  • Proficient in Open Broadcasting Software, Davinci Resolve, and Photoshop
  • Verbal and Written Communication
  • Customer Service
  • Phone and Email Etiquette
  • Data Entry
  • Presentation Design
  • Multitasking and Organization
  • Root Cause Analysis
  • Quality Assurance
  • Manual Testing
  • Teamwork and Positive Attitude

Hobbies and Interests

  • Voice Acting/Acting
  • Baking/Cooking
  • Technology
  • Film/Filmography
  • Video Games

Projects

ThunderSquidThursday Twitch/YouTube Channel, I have been developing and maintaining a community on Twitch.tv for five years, streaming video games and posting videos online.

Timeline

Customer Service

Eden Prairie Liquor
01.2022 - Current

Hair Stylist/Cosmetologist

Great Clips
01.2018 - 01.2020

Receptionist

Dr. Imtiaz Rasul
08.2017 - 12.2018

Twitch Streamer

Self-employed
01.2017 - Current

Shift Manager/Hair Stylist/Cosmetologist

SuperCuts
01.2014 - 07.2016

Certification of Completion - Quality Assurance

Udemy Online Courses

Cosmetology Diploma/License -

Regency Beauty Institute

High School Diploma -

Middleburg High School

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Casey McKinney