Casey M. Clickener

• Partnered with cross-functional teams to enhance clinic efficiency through workflow development.
• Collaborated with clinicians, patients, and vendors to achieve shared goals.
• Analyzed operational data proficiently to measure outcomes and identify improvement areas.
• Successfully drove organizational change and facilitated adoption of new processes and systems.

• Led a team of 20 employees to support 40 providers through recruitment, coaching, and oversight.
• Improved patient care and employee engagement by implementing new workflows and processes.
• Managed finances, facility operations, and business affairs for five surgical specialties with success.
• Utilized organizational and prioritization skills to enhance operations, ensure compliance, and drive efficiency.

• Supervised a team of 15 supporting 30 providers using operational expertise.
• Recruited, hired, and trained individuals, including those without healthcare backgrounds.
• Initiated and sustained weekly process improvement meetings involving clinical and administrative teams.
• Managed timecards, work schedules, and workflows to optimize patient care efficiency.

• Demonstrated strong interpersonal communication skills.
• Managed scheduling for seven providers in a clinical setting.
• Handled telephone communications, screened calls, and relayed messages based on physician directives.
• Assisted various departments with surgical scheduling and administrative duties as required.

• Handled data entry and maintenance of confidential provider information.
• Analyzed provider compensation to track annual adjustments.
• Collaborated with senior management on various projects.
• Developed and managed Schedule Qs to ensure compliance with current year standards.