Casey Metzger
Malvern,PA
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
18
18
years of professional experience
Work History
Parts Specialist
Conicelli Hyundai
04.2022 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Assistant Parts Manager
Hall Hyundai
04.2017 - 03.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Improved overall department efficiency, implementing better communication channels between team members.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
Parts Sales Manager
AutoZone
07.2011 - 01.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Supervised and trained staff on product knowledge and customer service.
Cashier
Defense Commissary Agency, DECA
11.2014 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
Avionics Technician
United States Air Force, USAF
08.2006 - 03.2013
- Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
- Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
- Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
- Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Increased efficiency in troubleshooting processes by utilizing advanced diagnostic tools and equipment.
- Optimized communication capabilities on aircraft by installing and maintaining various radio systems.
- Enhanced aircraft safety by performing routine inspections and maintenance on avionic systems.
- Maintained accurate records of work performed, ensuring traceability in accordance with industry standards.
- Upheld strict quality assurance protocols to ensure all completed work met or exceeded established benchmarks before returning an aircraft to service.
- Safeguarded sensitive avionic components from damage during maintenance activities through careful handling practices.
- Improved aircraft performance by repairing, maintaining, and calibrating navigation systems.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
- Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
- Supported successful flight operations through the installation and testing of critical flight control systems.
- Trained and oversaw new technicians' activities for proper repair and maintenance of avionic systems.
Game Advisor
GameStop
08.2010 - 07.2011
- Increased customer satisfaction by delivering clear, concise, and empathetic responses to inquiries and concerns.
- Answered product questions, offering troubleshooting and advice before and after purchase.
- Exceeded performance metrics consistently through efficient time management skills.
- Organized games according to corporate plans for regular displays and special promotions.
- Provided information about different game system costs, features and drawbacks.
- Provided retail assistance, finalizing and processing customer purchases for games across major system types.
- Participated in training programs to continuously enhance product knowledge and customer service skills.
- Tested consoles in order to provide complete information to customers.
Education
Bachelor of Science - Finance
Western Governors University
Salt Lake City, UT2026
High School Diploma -
Taft High School
San Antonio, TX06.2006
Skills
- Shipping and receiving
- Warehouse Operations
- Technical knowledge
- Returns processing
- Customer Service
- Ordering parts
- Verbal and written communication
- Problem-solving skills
- Clean Driving Record
- Team Collaboration
Timeline
Parts Specialist
Conicelli Hyundai
04.2022 - Current
Assistant Parts Manager
Hall Hyundai
04.2017 - 03.2022
Cashier
Defense Commissary Agency, DECA
11.2014 - 04.2017
Parts Sales Manager
AutoZone
07.2011 - 01.2019
Game Advisor
GameStop
08.2010 - 07.2011
Avionics Technician
United States Air Force, USAF
08.2006 - 03.2013
Bachelor of Science - Finance
Western Governors University
High School Diploma -
Taft High School
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