Casey Middleton
Casper,WY
Summary
Versatile and dynamic, with a proven track record at UPS, I excel in warehouse safety and customer service, enhancing operational efficiency and client satisfaction. Skilled in heavy lifting and conflict resolution, I've implemented strategies that significantly improved order processing speed and customer loyalty, showcasing my ability to thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Loader
UPS
06.2024 - Current
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to 200 pounds on conveyor belts to transport items.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
Customer Service Representative
Rocky Mountain Discount Sports
04.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Identified and resolved discrepancies and errors in customer accounts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Natrona County High School
Casper, WY06-2024
Skills
- Warehouse safety
- Paperwork management
- Shipping and receiving
- Stacking and storing
- Loading and unloading
- Truck loading
- OSHA standards
- Heavy lifting expertise
- Hand-eye coordination
- Shipping
- Safety monitoring
- Materials management
- Raw material handling
Languages
English
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Fashion or at the least Character Design
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
- Embracing outdoor adventures such as Hunting and Fishing
- Adventure Travel
- Historical Exploration
- Backpacking and Hiking
- Cooking
- Swimming
- Environmental Conservation Projects
Timeline
Loader
UPS
06.2024 - Current
Customer Service Representative
Rocky Mountain Discount Sports
04.2022 - 05.2024
High School Diploma -
Natrona County High School
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