Casey Miller
Warsaw,IN
Summary
Detail-oriented and dependable professional with experience in customer service, data handling, and manufacturing environments. Proven ability to manage high volumes of customer interactions while maintaining accuracy and efficiency. Experienced in SAP and Salesforce systems with a strong focus on order processing, data review, and problem resolution. Recognized for strong performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Legrand AV
Warsaw, Indiana
05.2024 - 04.2026
- Assisted customers with product inquiries and technical support.
- Answered customer inquiries via phone and email, ensuring timely and accurate information delivery.
- Resolved customer complaints with a focus on customer satisfaction and retention.
- Guided customers in navigating website features to efficiently locate information or products.
- Utilized Salesforce and SAP systems daily to track orders, update customer information, and resolve issues
Paint Department Associate
Trim A Door
Mishawaka, Indiana
05.2023 - 08.2023
- Sanded and cleaned materials to ensure optimal surface quality for painting.
- Collaborated with team to achieve daily production targets.
- Maintained and cleaned equipment to support consistent operational effectiveness.
Education
Bachelor of Arts - General Studies
Indiana University, South Bend
South Bend, IN08-2026
Skills
- Customer service
- Data entry and accuracy
- Invoice and order processing
- SAP system proficiency
- Salesforce CRM expertise
- Technical support
- Problem solving
- Conflict resolution
- Team collaboration
Accomplishments
- Received company “POE” recognition award on two occasions for strong performance, customer satisfaction, and quality of work
- Consistently met and frequently exceeded daily quota of 25+ customer interactions, maintaining high productivity and responsiveness
Timeline
Customer Care Representative
Legrand AV
05.2024 - 04.2026
Paint Department Associate
Trim A Door
05.2023 - 08.2023
Bachelor of Arts - General Studies
Indiana University, South Bend