Casey Millett
Savoy,TX
Summary
Senior Claims Analyst with deep knowledge of medical and dental claims industry. Solid abilities in developing objectives and strategies to settle medical claims. Excellent skills compiling, coding, categorizing and auditing information to process claims. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Senior Claims Analyst
NTT Data
10.2023 - Current
- Reduced claim processing time by streamlining workflow and implementing efficient case management strategies.
- Increased accuracy in claims assessment through thorough investigation and diligent documentation of claim details.
- Improved customer satisfaction by consistently resolving complex claims in a timely and professional manner.
- Managed high-volume caseloads for optimal productivity while maintaining strict attention to detail.
- Coordinated with other departments to ensure seamless integration of new policies and procedures, minimizing disruption to ongoing operations.
- Handled escalated claims-related issues professionally, working diligently towards resolution while maintaining strong relationships with both clients and providers alike.
- Provided exceptional support during audits by supplying detailed records of claim transactions as needed, ensuring full transparency into department operations.
Owner/Operator
Casey Millett Photography
01.2019 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Photographed high-quality images for various print and digital projects.
- Performed advanced computer processing of images for assignments.
- Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
- Increased production rates by regulating workflow to meet consumer needs.
Recruiter
Pro Unlimited
10.2021 - 04.2022
- Evaluated dental providers candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Verified applicant references and employment details.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Administrative Assistant
New Beginnings Counseling & Consulting
09.2018 - 12.2019
- Working remotely and independently for a thriving psychiatrist
- Compile and record medical charts, reports, or correspondence, using personal computer
- Complete insurance or other claim forms
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Review insurance policy to determine coverage
- Prepare insurance claim forms or related documents and review them for completeness
- Post or attach information to claim file
- Transmit claims for payment or further investigation
- Compile, sort and verify the accuracy of data before it is entered
- Protect the security of medical records to ensure that confidentiality is maintained
- Contact insured or other involved persons to obtain missing information
- Quality-oriented professional with 9.5+ Store completed documents in appropriate locations
- Contact insurance companies regarding claim denials
- Submitting CMS1500 claims for payment.
Administrative Assistant
Plano Power Equipment, Whipper Clipper
09.2011 - 03.2016
- Managed office space, equipment, central filing, and equipment and computer technology
- Maintained a track record of excellent customer service, resolved customer issues to satisfaction
- Created a new customer database by entering customer information into a database
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Maintained inventory for our products
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Education
High -
Living Heritage Academy
Lewisville, TX05.1999
Skills
- Business Administration
- CRM Software
- Records Management Systems
- Database Entry
- Billing and Invoicing
- Appointment Confirmation
Timeline
Senior Claims Analyst
NTT Data
10.2023 - Current
Recruiter
Pro Unlimited
10.2021 - 04.2022
Owner/Operator
Casey Millett Photography
01.2019 - Current
Administrative Assistant
New Beginnings Counseling & Consulting
09.2018 - 12.2019
Administrative Assistant
Plano Power Equipment, Whipper Clipper
09.2011 - 03.2016
High -
Living Heritage Academy
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