Casey Moody
Coushatta
Summary
Customer service advocate with extensive expertise in enhancing client satisfaction and retention through innovative problem-solving and effective communication. Demonstrates a strong ability to analyze customer feedback and implement solutions, resulting in improved service quality and team efficiency. Committed to fostering a collaborative and knowledge-sharing environment to continuously elevate service protocols.
Overview
13
13
years of professional experience
Work History
Lawn Service
Self employed
Remote
01.2024 - Current
- Handle customer inquiries, resolving issues for improved satisfaction and retention
- Manage high call volumes, enhancing response time and customer feedback significantly
- Use CRM systems to track interactions, ensuring precise and timely service delivery
- Identify recurring issues, implementing solutions for better service quality
- Collaborate with team to streamline processes, increasing productivity measurably
- Analyze customer feedback to identify trends and areas for improvement
- Utilize data-driven insights to enhance service delivery and customer experience
- Streamlined customer service processes, reducing average call time and improving satisfaction rates, leading to enhanced retention metrics
Customer Service Specialist
Teleperformance
Shreveport
01.2016 - 01.2019
- Assisted customers, achieving 92% satisfaction via effective communication and problem-solving
- Resolved issues, cut handling time by 18%, boosting team efficiency and client retention
- Collaborated on service protocols, enhancing quality and retention through client feedback analysis
- Streamlined customer service processes, significantly reducing average handling time while maintaining high satisfaction rates
- Developed and implemented novel solutions to complex customer issues, enhancing overall service quality and client retention
- Fostered a knowledge-sharing culture within the team, contributing to improved service protocols and customer experience
- Conducted in-depth analysis of customer feedback, identifying key trends to drive continuous improvement in service delivery
- Mentored new team members, facilitating their integration and skill development to maintain high-performance standards
- Managed daily operations, improving team efficiency and customer satisfaction
- Conducted inventory audits, reducing discrepancies and optimizing stock levels
- Trained staff in customer service, fostering a collaborative environment
- Swiftly resolved customer complaints, enhancing store reputation and loyalty
- Implemented cost-saving measures, achieving measurable financial improvements
- Spearheaded operational improvements, driving team efficiency and elevating customer satisfaction levels to new heights
Assistant Manager
Dollar General
Coushatta
01.2012 - 01.2016
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Recruited and trained new employees to meet job requirements.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Diploma -
North Texas Christian Academy
Fort Worth, Texas01.2007
Skills
- Problem solving
- Typing
- Self Sufficient
- Problem resolution
- Research
- Teamwork and collaboration
- Written communication
- Decision-making
- Clerical support
- Customer relations
- Google drive
- Verbal communication
- Microsoft Word
- Troubleshooting
- Team building
- Organizational skills
- Problem-solving
- Good Telephone Etiquette
- Data entry experience
Timeline
Lawn Service
Self employed
01.2024 - Current
Customer Service Specialist
Teleperformance
01.2016 - 01.2019
Assistant Manager
Dollar General
01.2012 - 01.2016
Diploma -
North Texas Christian Academy