Casey Moorhead
Lake Worth,Florida
Summary
Offering high energy and first-rate service. Focused on delivering guests to important events according to schedule and maintaining high satisfaction. Self-motivated & highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
11
11
years of professional experience
Work History
Chauffeur/Door Attendant/Concierge
Four Seasons Palm Beach
09.2022 - Current
- Assisted passengers with loading and unloading their luggage.
- Responded to customer complaints in a timely manner.
- Provided courteous customer service at all times during transportations services.
- Demonstrated knowledge of local area roads, landmarks, and traffic patterns.
- Responded promptly to guests calls to meet car service customer expectations.
- Helped guests plan entertainment by offering information about venues and restaurants.
- Chauffeured residents and guests to local destinations in luxury vehicles.
- Picked up clients from specific locations to transport and drop off at destinations.
- Achieved consistently high customer scores due to exceptional service.
Assistant Restaurant Operations Manager
China Dragon
01.2017 - 08.2022
- Developed and maintained an efficient system for tracking customer feedback.
- Managed the daily operations of restaurant staff, including scheduling, training and performance evaluations.
- Monitored inventory levels of food items, beverages and other supplies on a regular basis.
- Resolved customer complaints promptly and courteously in order to ensure satisfaction.
- Provided guidance to employees regarding proper procedures for handling customer inquiries or complaints.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Real Estate Agent
Dwellings Realty Group
11.2015 - 01.2017
- Assisted passengers with loading and unloading their luggage.
- Responded to customer complaints in a timely manner.
- Provided courteous customer service at all times during transportations services.
- Demonstrated knowledge of local area roads, landmarks, and traffic patterns.
- Responded promptly to guests calls to meet car service customer expectations.
- Helped guests plan entertainment by offering information about venues and restaurants.
- Chauffeured residents and guests to local destinations in luxury vehicles.
- Picked up clients from specific locations to transport and drop off at destinations.
- Achieved consistently high customer scores due to exceptional service.
Education
Associate of Arts - Business
Palm Beach State College
Lake Worth, FL05.2018
Real Estate
Gold Coast Real Estate School
Lake Worth, FL08.2015
Skills
- Greeting guests
- Guest Relations
- Cash Handling
- Task Prioritization
- Problem-solving abilities
- Dining and Amenity Recommendations
- Effective Communication
- Team Collaboration
- Professionalism
- Reliability
- Multitasking
Timeline
Chauffeur/Door Attendant/Concierge
Four Seasons Palm Beach
09.2022 - Current
Assistant Restaurant Operations Manager
China Dragon
01.2017 - 08.2022
Real Estate Agent
Dwellings Realty Group
11.2015 - 01.2017
Real Estate
Gold Coast Real Estate School
Associate of Arts - Business
Palm Beach State College