Casey Mount

Northfield,MA

Overview

years of professional experience

BGH DENTAL- SELECT DENTAL MANAGEMENT

10.2023 - Current

Responsible for hiring, training and supervising administrative and clinical staff
Maintains training monthly for entire team, centered around office safety, clinical education, and teamwork activities
Manages the daily schedule, making sure all appointments are confirmed, on time, and that we have all necessary paperwork or medications necessary to treat the patient
Maintain the filing of patient medical records, as well as updating patient information as needed to keep profiles up to date
Works with billing departments to maintain accurate financial records and transactions within our office
Oversees the submittal process of claims and assists when we receive denied claims
In charge of organizing building maintenance, security, cleaning, training and uniforms in the office
Received OSHA and HIPAA training as well as BLS CPR certification
Trained in house for Dental Assistant license so I can be more knowledgeable behind my role and also support my team during times of short staffing
Ensures that the office is up to date with OSHA and HIPAA regulations, while making sure the practice meets legal, health and safety guidelines
While working closely with HR and leadership to stay connected on any issues or concerns
Works closely with IT support to keep all systems in house up to date and running accurately for the team
Works with team daily to move towards goals for the office, while working to support my team in education development and growth.

BGH DENTAL- SELECT DENTAL MANAGEMENT

12.2022

Greeted patients and checked into the software for the clinical team, verified information with patients while maintaining HIPAA compliance
Answered the phone, checked emails, send and received correspondence from other offices for our patients
Scheduled appointments for cleanings and with the doctors for OP- Worked with my doctors in house to have a better understanding of how to schedule a “Ideal” day of production
Maintained patient records and coordinated new patient information into our system and facilitated scheduling the new appointments
Worked with my coworkers in the office to work towards goals set by our manager in house
Championed the daily process of checking our daily transactions to make sure we balanced for the day- To ensure accuracy and avoid unpaid claims
Over 10 hours of dental administration training with FRONT OFFICE ROCKS, also received over 10 hours of training on DENTRIX with a Dentrix trainer of the year
Awarded role, Lead front Training Coordinator role, after displaying a willingness to help others train and get to goals set by management.

PHARMA CENTRA (Cannabis BPO)

01.2022 - 12.2022

Worked with medical cannabis patients by giving consultations and assisting in product information, while following regulations set by the state and maintaining patient confidentiality while on the phone
Received over 10 hours of extensive customer care training, with focus on working with and deescalating difficult callers
Extensive knowledge of the systems used- Leaf Logix, Sticky Guide, Magento, Excel, Microsoft office, Onfleet, Dutchie, Zipline, Kustomer
Awarded multiple good customer care awards from work peers and managers for great work done with patients
Multiple 5-star guest reviews awarded
Helped patients place orders, as well as assisted with any issues or questions patients had about their orders or any products we have on our site
Handled emails and chat requests from patients in a timely manner, with professionalism and accuracy.

NETA (NEW ENGLAND TREATMENT ACCESS)

Northampton, MA

06.2018 - 12.2021

Worked hands on with medical cannabis patients while assisting in product information, dispensing product, following regulations set and maintaining patient confidentiality while in store
Received over 10 hours of extensive cannabis training, as well as RVT (responsible vendor training) Worked the full- service counters selling recreational cannabis the day of the first legal sales of recreational in MA
Retained extensive knowledge of all our medicated products as well as any technology we sell and how to trouble shoot if there are any issues
Extensive knowledge of the systems- Leaf Logix, Sticky Guide, Magento, Excel, Microsoft office, Onfleet, Dutchie, Zipline, Kustomer
Helped create an SOP for intake of new patient information in store and streamlining time it took to onboard a new patient
Awarded multiple good customer care awards from work peers and managers for good work done with patients
Transitioned with the business through COVID, working outside in the heat of summer taking care of guests one by one, to maintain space and safety during those times
Maintained an accurate count of products when working with inventory, labeling products or weighing flower.

BGH DENTAL- SELECT DENTAL MANAGEMENT

10.2023 - Current

BGH DENTAL- SELECT DENTAL MANAGEMENT

12.2022

PHARMA CENTRA (Cannabis BPO)

01.2022 - 12.2022

NETA (NEW ENGLAND TREATMENT ACCESS)

06.2018 - 12.2021