Cassandra Errera
Magnolia, DE 19962
Summary
Detail-oriented professional with 5+ years of experience supporting executives and managing office operations. Proven successful in streamlining administrative processes to improve efficiency and productivity. Strong communication and organizational abilities, with a commitment to delivering high-quality support to enhance overall business operations. A team player with a proactive approach to problem-solving and a commitment to delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Administrative Specialist II
State of Delaware Division of Professional Regulation
07.2023 - Current
- Credentialed Homeowner Permits, Pharmacist, Pharmacy Wholesale and Apprentice Electrician applications
- Continually sought methods for improving daily operations, communications with applicants, recordkeeping, and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to applicant and licensee inquiries.
- Complete Service Requests, Holds and Tickets
- Communicate with applicants about deficiencies within in their application
- Assisted information center and front desk
Lon Officer Assistant
Cardinal Financial (The Shaner Group)
08.2020 - 10.2022
- Operated and maintained CRM systems
- Planned projects to define goals and set expectations
- Implemented new features into software systems
- Trained and mentored staff on software systems (Total Expert, VA Portal, GUS, Trello, Octane, Empower)
- Proven ability to analyze business processes and provide system solutions that maximize efficiency
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Monitored key dates to obtain information by deadlines.
Business Development / Loan Officer Assistant
Embrace Home Loans (The Shaner Group)
09.2018 - 08.2020
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level
- Utilized specialized software to capture and process data.
- Tracked key metrics and developed spreadsheets and data models.
- Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
- Liaised with financial managers to facilitate business development initiatives.
- Supported business development and sales leaders by educating end users on technical systems.
Education
Associates - Marketing
Delaware Technical Community College
Dover, DE05-2017
Skills
- Critical Thinking
- Database Management
- Communication
- Project Management
- Customer service
- Meeting planning
Timeline
Administrative Specialist II
State of Delaware Division of Professional Regulation
07.2023 - Current
Lon Officer Assistant
Cardinal Financial (The Shaner Group)
08.2020 - 10.2022
Business Development / Loan Officer Assistant
Embrace Home Loans (The Shaner Group)
09.2018 - 08.2020
Associates - Marketing
Delaware Technical Community College
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