Casey Murphy
Leonard,TX
Summary
Results driven Revenue Cycle Manager with 22 years of experience in Pathology billing. Proven healthcare business professional with a strong operational, systems and financial background to meet business objectives. Practiced in implementing operational processes to attain performance goals. Respected leader and communicator known for building engagement across all levels of staff, management, vendors, and clients.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Revenue Cycle Manager
Optum (formerly Change Healthcare)
01.2019 - Current
- Cultivated and strengthened lasting client relationships through direct client communication and providing updates as to the status of the business as needed. Resulted in receiving high satisfaction scores of 9 or 10 on multiple client surveys.
- Responsible for leading a dedicated account team, with both internal and outsourced team members, to drive performance and results for multiple Pathology practices by monitoring RCM activities, identifying opportunities for improvement, and implementing effective processes.
- Direct team workflow, based on review of RCM reports for 15+ clients; to optimize returns and ensure payer reimbursement is aligned per the group’s contracts.
Operations Supervisor
Change Healthcare, McKesson Corporation, CVO
11.2007 - 01.2019
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for 20+ direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, and safety standards during daily operations.
- · Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
Accounts Receivable Specialist
McKesson
12.2002 - 11.2007
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
- Ensured accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Optimized revenue recovery efforts by utilizing skills in resolving complex issues related to aged accounts or disputed charges.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
Skills
- Revenue performance
- Denial Resolution
- Billing cycle expertise
- Financial Reporting and Analysis
- Credentialing Knowledge
- Compliance and Regulatory Knowledge
- Process Implementation
- Client Relationship Management
Accomplishments
- 20+ years managing and training employees to foster development.
- Successfully enabled promotion of multiple employees to management positions.
- Built strong relationships with clients resulting in high satisfaction scores.
Certification
Lean Six Sigma Green Belt- May 2016
Timeline
Revenue Cycle Manager
Optum (formerly Change Healthcare)
01.2019 - Current
Operations Supervisor
Change Healthcare, McKesson Corporation, CVO
11.2007 - 01.2019
Accounts Receivable Specialist
McKesson
12.2002 - 11.2007
Lean Six Sigma Green Belt- May 2016
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