Casey Neumann
Gulfport,MS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Excellent verbal and written communication skills, professional telephone etiquette. Strong customer service background.
Overview
11
11
years of professional experience
Work History
Tag and Title Clerk
Harrison County Tax Collector
07.2023 - 10.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Process Payments, Post Processed payments to accounts, run daily reports for payments processed and blanance out cash drawer.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Prepared tax and title documents to submit legal transfer work to State Title Division Office..
- Communicated with customers to resolve common title issues.
- Contacted Mississippi Motor Vehicle Department to determine status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Calculated and remitted state sales tax, service, and other charges.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Coordinated price adjustment between buyers and sellers.
- Performed routine data entry or document management.
- Stayed up-to-date on Mississippi laws and licensing requirements to complete accurate and efficient reviews.
- Responded to in-person and telephone requests for information from general public on tag prices, property and personal tax.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances. Ran nighty reports and balanced cash drawer nightly at the end of each day.
- Created documents with applicant information and verified data against Mvitis database information.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
Warranty Administrator
County Line Campers
08.2022 - 07.2023
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Received and posted warranty checks to customer warranty repair order profiles.
- Maintained a warranty schedule report for all finished and delinquent warranty claim payments not yet paid out and or posted.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled payments due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding payment debt.
- Generated, posted and attached information to claim files.
- Calculated payment adjustments, premiums and payment refunds.
- Collected premium payments and issued accurate receipts.
- Worked with insurance companies for repairs outside of warranty claims. Gathered and collected information from customer about damage, provided documentation to and worked with insurance adjusters to complete repairs, add supplements for added damge and process Payments.
Service Advisor
J Allen Toyota
03.2015 - 08.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Worked with insurance companies on issues or damages outside of vehicle warranty. Filed insurance claims, gathered documentation for insurance adjusters, filed for supplements and provided additional documentation on added damage found that was not on original claims.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Receptionist Administrator
Allen Toyota
03.2013 - 03.2015
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Education
High School Diploma -
Harrison Central High School
Gulfport, MS05.1989
Skills
- Clerical Support
- Stocking and Replenishing
- Customer Satisfaction
- Billing and Invoicing
- Cash Handling
- Critical Thinking
- Handling Payments
- Microsoft Office
Timeline
Tag and Title Clerk
Harrison County Tax Collector
07.2023 - 10.2023
Warranty Administrator
County Line Campers
08.2022 - 07.2023
Service Advisor
J Allen Toyota
03.2015 - 08.2022
Receptionist Administrator
Allen Toyota
03.2013 - 03.2015
High School Diploma -
Harrison Central High School
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