Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Ngai

Diamond Bar,CA

Summary

Proven ability to enhance customer experiences and resolve complaints efficiently, as demonstrated at Yupdduk. Skilled in safe food handling and exceptional customer service, with a track record of helping over 50 cats find homes through dedicated volunteer work. Excels in guest engagement and order management, ensuring high standards of service and operational excellence.

Overview

6
6
years of professional experience

Work History

Server/Cashier

Yupdduk
03.2023 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Private Home Tutor

Diamond Bar High School
11.2022 - 05.2024
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Maintained tutoring records to adjust instruction and update parents on student progress.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

Assistant Badminton Coach

Arena Badminton
12.2021 - 06.2023
  • Assessed and encouraged student progress by offering guidance and constructive feedback.
  • Scheduled facilities for practices.
  • Led practice and game preparation to plan strategies and boost skills.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Assisted in developing marketing materials to promote coaching services.
  • Offered constructive feedback to clients to help reach goals.
  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Assisted clients with developing strategies to manage stress and increase productivity.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Facilitated group coaching sessions and provided individual coaching support.

Volunteer

Sweet Paws Rescue
05.2018 - 07.2022
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Cleaned cages
  • Helped new animals get comfortable in their temporary cages before they found their families
  • Helped 50+ cats get adopted over the past years

Education

Bachelor of Science - Psychology

California State University - Fullerton
Fullerton, CA
05.2028

High School Diploma -

Diamond Bar High School
Diamond Bar, CA
05.2024

Skills

  • Food inspection
  • Guest Engagement
  • Safe Food Handling
  • Order delivery practices
  • Food Running
  • Supply Restocking
  • Order Management
  • Sales expertise
  • Menu Memorization
  • Exceptional customer service
  • Cash Handling

Timeline

Server/Cashier

Yupdduk
03.2023 - Current

Private Home Tutor

Diamond Bar High School
11.2022 - 05.2024

Assistant Badminton Coach

Arena Badminton
12.2021 - 06.2023

Volunteer

Sweet Paws Rescue
05.2018 - 07.2022

Bachelor of Science - Psychology

California State University - Fullerton

High School Diploma -

Diamond Bar High School

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Casey Ngai