Casey Nicoll
Las Vegas
Summary
Experienced with auto claims management, including damage assessment and resolution. Utilizes strong negotiation skills to settle claims efficiently. Track record of delivering high-quality customer service and achieving satisfactory outcomes.
Overview
19
19
years of professional experience
Work History
Auto Claims Advisor
CSAA Insurance Group
01.2025 - 08.2025
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Analyzed customer claims and determined coverage eligibility.
- Consistently met performance metrics while maintaining high-quality work in a fast-paced environment.
- Coordinated with repair shops and rental agencies for prompt vehicle assistance to clients during the claim process.
- Processed payments for auto insurance claims in a timely manner.
- Conducted thorough investigations of accidents, ensuring accurate determination of liability and coverage.
- Contributed to team success by sharing knowledge and supporting colleagues as needed during peak periods or absences.
APD Claims Representative
Clearcover Insurance
01.2022 - 08.2024
- Investigated auto accident claims to determine liability and coverage.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Provided exceptional customer service, addressing concerns and questions promptly.
- Managed workload to ensure timely follow-up and resolution of all assigned claims.
- Reduced claim resolution times with thorough documentation and timely follow-up.
Auto Claims Adjuster
North American Risk Services
04.2020 - 01.2022
- Managed multiple cases simultaneously while meeting established deadlines.
- Determined liability based on facts gathered from investigations.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Documented all claim activities thoroughly in company systems for audit and compliance purposes.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
Workers' Compensation Claims Adjuster
Sedgwick Claims Management Services Inc.
06.2019 - 04.2020
- Maintained contact with claimants and attorneys to determine treatment status.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Processed benefit payments in accordance with applicable laws and regulations.
- Maintained accurate records of all claim activities including correspondence, reports, investigations, settlements.
- Reviewed medical records, interviewed employers and claimants, analyzed wage loss calculations, and reviewed evidence for accuracy.
- Coordinated with medical professionals to arrange treatment for injured claimants and provide relevant information to medical offices regarding policy coverage and claimant work conditions.
- Participated in claims review meetings, presenting cases and justifying decisions.
Auto Liability Adjuster
MetLife Auto & Home
03.2014 - 07.2018
- Investigated liability claims and determined coverage based on policy language and applicable law.
- Maintained contact with clients throughout the life cycle of a claim in order to keep them informed of its progress.
- Reduced loss ratios through fair and prompt processing of claims.
- Managed multiple cases simultaneously while meeting established deadlines.
- Processed payments according to terms outlined in policy contracts.
- Ensured compliance with internal controls, policies, and procedures in the handling of claims.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
Auto Damage Adjuster
GEICO
12.2011 - 03.2014
- Inspected damaged automobiles in person to assess repair costs.
- Communicated effectively with clients, adjusters and management staff throughout appraisal process.
- Explained complex insurance terminology in simple terms that could be understood by all parties involved.
- Maintained records of appraisals, claims and settlements in an organized fashion.
- Remained current on changes in automotive technology.
- Performed quality control inspections on repaired vehicles prior to delivery back to customers.
- Evaluated different repair methodologies to create collision estimates for damages.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Determined salvage value for total-loss vehicles.
Auto Claims Specialist
CSAA Insurance
10.2006 - 12.2011
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Determined liability based on facts gathered from investigations.
- Ensured compliance with company policies and procedures as well as applicable state regulations.
- Processed payments according to terms outlined in policy contracts.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Documented all claim activities thoroughly in company systems for audit and compliance purposes.
- Participated in claims review meetings, presenting cases and justifying decisions.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
Education
GED -
College of Southern Nevada
Las Vegas, NVSkills
- Strong analytical mind
- Effective interpersonal communication
- Team Collaboration
- Conflict Resolution
- Claims investigation
- Assertiveness
- Professionalism and integrity
- Policy Knowledge and Interpretation
- Detail-oriented data management
- Analytical problem-solving
Timeline
Auto Claims Advisor
CSAA Insurance Group
01.2025 - 08.2025
APD Claims Representative
Clearcover Insurance
01.2022 - 08.2024
Auto Claims Adjuster
North American Risk Services
04.2020 - 01.2022
Workers' Compensation Claims Adjuster
Sedgwick Claims Management Services Inc.
06.2019 - 04.2020
Auto Liability Adjuster
MetLife Auto & Home
03.2014 - 07.2018
Auto Damage Adjuster
GEICO
12.2011 - 03.2014
Auto Claims Specialist
CSAA Insurance
10.2006 - 12.2011
GED -
College of Southern Nevada
References
References available upon request.
Education and Training
other
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