Cooking and baking excites me, I get lost in it I'm also interested in expanding my knowledge in professional development, reading about new trends, going on road trips, concerts, car shows and muscles car, fairs and festivals and celebrating people on there birthday's
Casey Nolen
Bank Teller, Professional Admistrative Assistant
St Louis,MO
Overview
22
22
years of professional experience
Work History
Private Certified Nursing Assistant
Private Nursing Services
07.2014 - Current
- Ensured patient safety by diligently monitoring their health conditions and reporting changes to nursing staff.
- Increased patient satisfaction by promptly addressing concerns and providing detailed information about care plans.
- Boosted nutritional intake for patients with dietary restrictions by preparing customized meal plans based on physician guidelines.
- Contributed to a positive, supportive atmosphere for both patients and colleagues by consistently demonstrating professionalism, empathy, and dedication to high-quality care.
- Maintained a clean, organized environment for patients, reducing risk of infection or illness caused by unsanitary conditions.
- Supported families in adjusting to new caregiving responsibilities by providing education on disease processes, medications, and self-care techniques.
- Minimized hospital readmissions through careful monitoring of vital signs and timely intervention when necessary.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Teller
Bank Of America
02.2010 - 11.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Assisted with training of new tellers on policies and procedures.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Trained new hires on customer service policies and procedures.
- Calculated fees due, interest and change for customer transactions.
Customer Service Cashier
Schnucks Grocery Store
03.2005 - 12.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Office Assistant
Raven Painting
01.2002 - 01.2006
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Delivered clerical support by handling range of routine and special requirements.g
Education
No Degree - Real Estate
Careers Education System
Town And Country, MORegistered Medical Assistant - Nursing Assistance
St. Louis College of Health Careers
St Louis, MO06.2009
High School Diploma -
Francis Howell Central High School
Saint Charles, MO06.2004
Skills
Professional Skills
- Professionalism and Courtesy
- Strong Work Ethic
- Approachable
- Positive
- Cash handling and management
- Cash counting
- Relationship building and management
- Goal-oriented focus
- Patience and Empathy
- Stress Tolerance
- Compliance, banking laws, and regulations
- Banking
- Conflict resolution techniques
- Rapid 10-key data entry
- Financial software
- Fraud Detection Proficiency
- Drawer balancing
- Rapid data entry skills
- Attention to Detail
- Bank Deposits
- Payment Processing
- Team Leadership
- MS Office Proficiency
- Bank Security Systems
- Sorting and Filing
- Generating Receipts
- Deposit Funds
- Phone Inquiries
- Clerical Support
- Active Listening
- Microsoft PowerPoint
- Excellent time management skills
- Microsoft Excel
- Credit Card Payment Processing
- Senior Leadership Support
- Quality Assurance Controls
- Critical Thinking
- Team Development
- Closing Sales
- Lead Generation
Nursing Skills
- Medical Terminology Knowledge
- CRM Software
- Typing Proficient
- Professional Telephone Demeanor
- Grammar
- Patient Rights
- Legal Compliance
- Patient Health Information Privacy
- Patient Information Management
- Emergency Situations
- Benefits Verifications
- Patient Education
- Patient Care
- Proactive Problem-Solving
- Strategic Planning
- Administrative Supervision
- Insurance Understanding
- Hospital Patient Screening
- Healthcare Operations
- Appointment Confirmation
Accomplishments
- Presidential Academic Award
- Earned Teller of the Monthfor outstanding customer service.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork-life balancePaid sick leaveHealthcare benefits4-day work weekPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programs401k matchInterests
Quote
He who angers you conquers you.
Elizabeth Kenny
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft
Outlook
Zoom meetings
Microsoft teams
Microsoft word
Microsoft office
Paycheck Manager
Adobe
PDF Editor
Wix
Canva
Timeline
Private Certified Nursing Assistant
Private Nursing Services
07.2014 - Current
Teller
Bank Of America
02.2010 - 11.2013
Customer Service Cashier
Schnucks Grocery Store
03.2005 - 12.2009
Office Assistant
Raven Painting
01.2002 - 01.2006
No Degree - Real Estate
Careers Education System
Registered Medical Assistant - Nursing Assistance
St. Louis College of Health Careers
High School Diploma -
Francis Howell Central High School
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