Casey Norman
Hope,AR
Summary
Accomplished Food Service Manager with 7 years experience at Hope Public Schools, enhancing operational efficiency and customer satisfaction. Expert in staff leadership and inventory management. Demonstrates exceptional customer service and record keeping skills. Hardworking employee enthusiastic about learning new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Food Service Manager
Chartwell's Schools Dining Services
05.2023 - 04.2024
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Collaborated with other departments to coordinate events and promotions.
- Boosted profitability by analyzing sales data to identify popular menu items and adjust offerings accordingly.
Food Service Operations Manager
ARAMARK, Contract Services
05.2019 - 05.2023
- Streamlined kitchen operations for increased productivity and reduced food waste.
- Enhanced customer satisfaction by implementing efficient food service processes and procedures.
- Introduced energy-saving measures within the facility, resulting in significant reductions in utility expenses over time.
- Maintained strict adherence to local, state, and federal regulations governing food service establishments, ensuring full compliance at all times.
Custodian
ABM Janitorial Services
05.2018 - 07.2020
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Food Service Worker
Hope Public Schools
04.2017 - 05.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Learned other teammates' work tasks to train as backup.
Carhop Server
Sonic
01.2016 - 12.2017
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Operated headset communication system to take orders quickly and accurately from customers.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Part-Time Cook
Boonies Bar & Grill
01.2015 - 12.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Store Manager
Discount Tobacco
03.2014 - 12.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Delivery Driver/Cook
Pizza Hut
01.2013 - 12.2015
- Delivered orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Cashier Assistant Manager
Whatley's Shell
03.2009 - 10.2013
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Assisted in the implementation of a new point-of-sale system, contributing to a smoother and more efficient checkout process.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier
Neighbor's
11.2006 - 07.2008
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Stocked, tagged and displayed merchandise as required.
Crew Member
Sonic Drive-In
12.2005 - 11.2007
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Museum Educator
Old Washington State Park
02.2005 - 11.2005
- Collaborated with curators to develop engaging, informative, and age-appropriate exhibit materials for school tours.
- Managed crowds efficiently during busy periods, ensuring all guests received an enjoyable museum experience without feeling rushed or overwhelmed.
- Increased visitor satisfaction through personalized tour content tailored to diverse age groups and interests.
- Contributed to increased visitor engagement through creative storytelling techniques that brought exhibits to life.
Crew Member
Dairy Queen
06.2004 - 11.2005
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
No Degree - Agricultural Business
UACCH
Hope, ARHigh School Diploma -
Hope High School
Hope, AR05.2006
Skills
- Customer Service
- Reliable and Responsible
- Staff Leadership and Supervision
- Time Management
- Strong Problem Solver
- Supply Ordering and Management
- Money Handling
- Fast Learner
- Records Management
- Data Entry
Timeline
Food Service Manager
Chartwell's Schools Dining Services
05.2023 - 04.2024
Food Service Operations Manager
ARAMARK, Contract Services
05.2019 - 05.2023
Custodian
ABM Janitorial Services
05.2018 - 07.2020
Food Service Worker
Hope Public Schools
04.2017 - 05.2019
Carhop Server
Sonic
01.2016 - 12.2017
Part-Time Cook
Boonies Bar & Grill
01.2015 - 12.2017
Store Manager
Discount Tobacco
03.2014 - 12.2016
Delivery Driver/Cook
Pizza Hut
01.2013 - 12.2015
Cashier Assistant Manager
Whatley's Shell
03.2009 - 10.2013
Cashier
Neighbor's
11.2006 - 07.2008
Crew Member
Sonic Drive-In
12.2005 - 11.2007
Museum Educator
Old Washington State Park
02.2005 - 11.2005
Crew Member
Dairy Queen
06.2004 - 11.2005
No Degree - Agricultural Business
UACCH
High School Diploma -
Hope High School
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