Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Casey Ortiz Garcia

Mckinney

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CREW TRAINER

Texas Roadhouse
Mckinney
02.2021 - 12.2024
  • Assigned tasks and responsibilities to crew members based on abilities and experience
  • Monitored employee progress and provided constructive criticism
  • Provided coaching and mentorship to foster a positive work environment among staff members
  • Explained training information in easily understandable terms for individuals from all backgrounds and levels
  • Assisted in resolving conflicts between team members and providing guidance on how to work together effectively
  • Ensured compliance with all safety regulations, company policies, and procedures in the workplace
  • Identified training needs and recommended additional training programs for crew members
  • Analyzed course materials and trainee information, preparing for training delivery
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Implemented updates in training programs to align with company standards.
  • Assisted in creating a motivational atmosphere that encouraged team growth.
  • Supported the integration of new technology and software into the training curriculum.

SALES REPRESENTATIVE SUPERVISOR

Papaya Clothing
Allen
10.2020 - 01.2021
  • Resolved customer issues promptly while maintaining a positive attitude towards problem solving
  • Ensured compliance with company policies related to ethical conduct during sales process
  • Implemented innovative tactics for lead generation and conversion into sales
  • Kept up-to-date records of all customer interactions including complaints and compliments
  • Responsible for ensuring that all orders were processed correctly from start to finish
  • Developed and maintained effective relationships with customers, vendors, and team members
  • Monitored daily activities of the sales team to ensure targets were met within the given timeframe
  • Took on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
  • Listened to and resolved customer complaints regarding services, products, and personnel
  • Engaged in sales, inventory-taking, reconciling cash receipts, and performing specific services
  • Kept records pertaining to purchases, sales, and requisitions
  • Inventoried stock and reordered when inventories drop to specified levels

Education

Bachelor of Science - Veterinary Science

Collin College
McKinney, TX
05-2027

HIGH SCHOOL DIPLOMA -

Mckinney High School
Mckinney, Texas
05.2024

Skills

  • Client communication
  • Team collaboration
  • Problem-solving
  • Time management
  • Relationship building
  • Conflict resolution techniques
  • Bilingual
  • Sense of urgency

Certification

  • HIPAA Certification
  • CNA Certification

References

References available upon request

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

CREW TRAINER

Texas Roadhouse
02.2021 - 12.2024

SALES REPRESENTATIVE SUPERVISOR

Papaya Clothing
10.2020 - 01.2021

Bachelor of Science - Veterinary Science

Collin College

HIGH SCHOOL DIPLOMA -

Mckinney High School

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