Casey Parker
Portland,OR
Summary
Experienced server with a strong background in management, customer service, and serving. Collaborative and skilled in exceeding restaurant standards and ensuring maximum satisfaction. Quickly establishes rapport with colleagues and customers. Authorized to work in the US for any employer.
Overview
24
24
years of professional experience
Work History
Head of House Service
Encanterra, A Trilogy Country Club
01.2021 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Office Manager/Project Coordinator
Environmental Design
11.2018 - 12.2020
- Managed payroll, invoicing and bill processing for the office.
- I put all project files together and made sure all customers were invoiced and paid for our services.
- Collaborated directly with owner to generate innovative growth strategies.
- Maintained consistent communication with clients ensuring their project delivered a 5-star experience.
Branch Manager
Chase
05.2008 - 10.2018
- Optimized revenue generation strategies for sustainable growth.
- Resolved customer issues with prompt solutions to maintain positive relationships.
- Identified growth opportunities with comprehensive market analysis.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
Restaurant Floor Manager
Kit Carson’s
06.2003 - 05.2008
- I was responsible for maintaining inventory, creating drink and food menus and employees' schedules
- I also had to ensure bar was well-stocked and clean
- I tracked customer behavior and sales
- I am a leader and had to ensure my team was always on point
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Contributed to marketing efforts by collaborating with the management team on promotional materials and advertising campaigns.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
- Oversaw staff hiring process including interviews and background checks, ensuring selection of qualified candidates who aligned with the restaurant''s values.
- Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
- Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
- Monitored labor costs closely to maximize profitability without compromising the guest experience or employee morale.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
Waitress
Sweet Inspirations
01.2000 - 06.2003
- Welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks
Education
High school diploma - undefined
Centralia High School
Centralia, WASkills
- Upselling
- Kitchen Experience
- Serving experience
- Food handling
- Restaurant experience
- Food Service
- Busser
- POS
- Bartending
- Time management
- Restaurant management
- Microsoft Office
- Food Preparation
- Banquet experience
- Host/Hostess
- Retail Sales
- Cashiering
- Cash handling
- Shift Management
- Food safety
- Pricing
- Payroll
Timeline
Head of House Service
Encanterra, A Trilogy Country Club
01.2021 - 12.2023
Office Manager/Project Coordinator
Environmental Design
11.2018 - 12.2020
Branch Manager
Chase
05.2008 - 10.2018
Restaurant Floor Manager
Kit Carson’s
06.2003 - 05.2008
Waitress
Sweet Inspirations
01.2000 - 06.2003
High school diploma - undefined
Centralia High School
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