Casey Pesnell
Peoria,AZ
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
18
18
years of professional experience
Work History
Executive Administrator
Pesnell Auto Works
06.2016 - Current
- Contact: Stephen Pesnell 480-414-1936
- Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
- Input financial data and produced reports using Quickbooks and Invoice2Go
- Schedule wheel work
- Manage three employees
- Bookkeeping
Patient Coordinator/admin Assitant
Psychological Associates
03.2009 - 04.2011
- Contact: Cathy Griffing 850-434-5033
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Invoiced patients accurately in line with charging guidelines.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for physician, also medical facility, scheduling appointments, and handling patient inquiries.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed office bookkeeping with insurance billing and patient payments.
Front Desk
Mazda Dealership
12.2008 - 02.2009
- Contact: Sandy Sansing 850-476-1466
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Promptly responded to inquiries and requests from prospective customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Office Assistant
SST Exterminators
03.2006 - 07.2008
- Contact: John Saxton 623-225-8857
- Created and maintained detailed records of all office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Purchased and maintained office supplies.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Maintained and updated office records, both digital and physical.
Education
High School Diploma -
Willow Canyon High School
Surprise, AZReferences:
Skills
- Critical Thinking
- Employee Scheduling
- Active Listening
- Customer Relations
- Account Management
- Credit Card Payment Processing
- Fleet Dispatching
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Meeting Preparation
- Telephone Etiquette
- Front Desk Reservations
- Expense Reporting
- Payroll Processing
- Benefits Administration
Timeline
Executive Administrator
Pesnell Auto Works
06.2016 - Current
Patient Coordinator/admin Assitant
Psychological Associates
03.2009 - 04.2011
Front Desk
Mazda Dealership
12.2008 - 02.2009
Office Assistant
SST Exterminators
03.2006 - 07.2008
High School Diploma -
Willow Canyon High School
References:
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