Casey Petronelli
Wareham,Massachusetts
Summary
Proven success in enhancing student outcomes at Nelson Place Elementary School through differentiated instruction and strategic inclusion practices. Excelled in collaborative teamwork and classroom organization, significantly improving learning environments. Skilled in implementing effective behavior management and positive reinforcement, driving academic and social success. Demonstrated expertise in customer service and operational efficiency, increasing satisfaction and sales.
Overview
8
8
years of professional experience
Work History
Occupational Therapy/ Special Education Intern
Nelson Place Elementary School
01.2024 - 05.2024
- Enhanced student learning by implementing differentiated instruction and accommodations for diverse learners.
- Assisted in the assessment and evaluation of students'' progress, adjusting instructional strategies as needed.
- Provided one-on-one support to students with specific learning challenges, promoting academic success.
- Implemented behavior management techniques to maintain a structured and positive learning environment.
Assistant Manager
Silver Beach Pizza
06.2023 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Bus Girl/Hostess
Narrows Crossing Restaurant
06.2016 - 11.2018
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Customer Service
Water Wizz
06.2018 - 08.2018
- Trained and managed associates in customer service and sales techniques.
- Provided exceptional customer service, addressing concerns efficiently to maintain satisfaction levels.
- Provided exceptional customer service, resolving passenger concerns promptly and professionally.
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
Education
Bachelor of Arts - Human Services/Pre Occupational Therapy Con.
Assumption University
Worcester, MA05.2024
Skills
- Inclusion Strategies
- Collaborative Teamwork
- Classroom Organization
- Positive Reinforcement
Timeline
Occupational Therapy/ Special Education Intern
Nelson Place Elementary School
01.2024 - 05.2024
Assistant Manager
Silver Beach Pizza
06.2023 - 08.2023
Customer Service
Water Wizz
06.2018 - 08.2018
Bus Girl/Hostess
Narrows Crossing Restaurant
06.2016 - 11.2018
Bachelor of Arts - Human Services/Pre Occupational Therapy Con.
Assumption University
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