Casey Phillips
La Junta,CO
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in a rural health medical office. Successfully overseen human resources, budgeting, supply management, and patient services. Develop and lead productive and efficient office staff. In addition to creating and maintaining Policy and Procedures. Contribute to high-volume medical practices by providing exceptional customer service. Detail oriented team player with strong organizational skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinic Manager
Summit Primary Care
02.2023 - Current
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Enhanced team performance by providing regular training
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
Clinic Office Manager
Arkansas Valley Family Practice, LLC
06.2001 - 01.2023
- Improved patient satisfaction by streamlining front office operations and enhancing communication between staff and patients.
- Reduced wait times for appointments by implementing an efficient scheduling system and optimizing staff workload distribution.
- Managed budget effectively to ensure cost control while maintaining optimal levels of staffing and resources for the clinic''s needs.
- Developed in-depth knowledge of insurance policies to assist patients in understanding coverage options and navigating billing processes more efficiently.
- Ensured adherence to HIPAA guidelines regarding patient privacy by training employees on best practices for handling sensitive information securely.
- Optimized inventory management processes resulting in reduced waste and significant cost savings for the clinic without sacrificing quality of care standards.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits, Employee Handbook, Rural Health, Emergency Preparedness,and National Health Service Corp.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Enhanced team morale through regular performance evaluations, constructive feedback, and tailored professional development plans.
Education
Associate of Arts -
Otero Junior College
La Junta, CO2002
Skills
- Records Management
- Conflict Resolution
- Organizational Skills
- Leadership Abilities
- Customer Service
- HIPAA Compliance and Risk Assessment
- Medical Terminology
- Rural Health Knowledge
- Team Building
- Policy and Procedure
- Inventory (Immunization/Supplies)
- Quality Risk Management
- Employee Recruitment and Hiring
- Financial Operations Oversight (accounts payable, receivable, and Payroll)
- Decision-Making
- Employee Work Scheduling
- Clinical Staff Management
- Employee Recruitment
- Patient Flow
- Program Evaluation
- Administrative Leadership
- Medical Billing
- Staff Supervision
- Decision Making
- Scheduling Appointments
- Clinical Management
- Medical Records
- Electronic Medical Records
Certification
- Certification Training:
- Essentials of HR
- Workers Compensation
- Payroll
- HIPAA Compliance
- OSHA
Timeline
Clinic Manager
Summit Primary Care
02.2023 - Current
Clinic Office Manager
Arkansas Valley Family Practice, LLC
06.2001 - 01.2023
Associate of Arts -
Otero Junior College
- Certification Training:
- Essentials of HR
- Workers Compensation
- Payroll
- HIPAA Compliance
- OSHA
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