Summary
Overview
Work History
Education
Skills
Timeline
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Casey Pickett

Jacksonville,FL

Summary

Skilled Customer Returns Processor with 3 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Returns Processor/Training Ambassador

Fanatics Warehouse
02.2021 - 07.2023
  • Unloaded, inspected, and stored damaged and returned products.
  • Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
  • Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
  • Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
  • Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.

Manager/Sales Associate

Boost Mobile Store
03.2017 - 01.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

N.B. Forrest High School
Jacksonville
05.2002

Skills

  • Workplace Safety
  • Return Authorization
  • Product Inspection
  • Efficient organization
  • Warehouse Operations
  • Quality Control
  • Money handling abilities
  • Issue and Complaint Resolution

Timeline

Returns Processor/Training Ambassador

Fanatics Warehouse
02.2021 - 07.2023

Manager/Sales Associate

Boost Mobile Store
03.2017 - 01.2021

High School Diploma -

N.B. Forrest High School

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Casey Pickett