Summary
Overview
Work History
Education
Skills
Timeline
Generic

CASEY PIERCE

LEXINGTON,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Call Center Representative

ShowingTime Appointment Center/Zillow Inc.
01.2016 - 07.2023
  • High volume inbound + outbound call handling.
  • Conflict resolution skills with both agents and customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Collections Representative

Apria Healthcare
02.2011 - 12.2015
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Resolved challenging situations with friendly but firm strategies.
  • Maintained high volume of calls and met demands of busy and productive group.

Asst. Manager, Loan Officer, Collection Agent

Security Finance
01.2007 - 05.2010

Education

High School Diploma -

Lexington High School
2005

Skills

  • Appointment Scheduling
  • Customer Support
  • Creative Solutions
  • Quality Assurance Controls
  • Resolving Issues
  • Outgoing Phone Calls
  • Answering Questions
  • Investigations and Resolutions
  • Customer Communication

Timeline

Call Center Representative

ShowingTime Appointment Center/Zillow Inc.
01.2016 - 07.2023

Collections Representative

Apria Healthcare
02.2011 - 12.2015

Asst. Manager, Loan Officer, Collection Agent

Security Finance
01.2007 - 05.2010

High School Diploma -

Lexington High School
CASEY PIERCE