Casey Powers
DeLand,FL
Summary
Dedicated aviation professional with extensive experience in ensuring passenger safety and comfort as a flight attendant. Possesses exceptional communication skills, attention to detail, and a proven track-record of handling high-pressure situations effectively. Seeking to leverage aviation industry expertise and transferable skills to excel as an air traffic controller, ensuring the safe and efficient flow of air traffic in a variety of airspace environments.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
02.2019 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while communicating pilots as needed.
- Flew 500+ hours as lead flight attendant, acting as the main source of communication between pilots, crew, tower, and gatehouse.
Customer Service Representative
Publix
08.2015 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
Americas Best Contacts And Eyeclasses
05.2017 - 12.2018
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records while maintaining an organized reception area.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL05.2021
Skills
- Adaptability: Ability to quickly adjust and thrive in dynamic and changing work environments
- Collaborative communication: Skilled in fostering collaboration and teamwork
- Composure under high pressure: Thrives in fast-paced environments, effectively managing stress to remain focused in demanding circumstances
- Detail-oriented: Consistently thorough and precise in preforming duties, with a focus on accuracy and completion
- Quick decision-making: Proficient in making swift and well-informed decisions
- Situational Awareness: Proactively assess and analyzes surroundings keeping aware of potential risks, opportunities, and changes
References
Field Service Manager: Joe Hope, 407-825-5586
Timeline
Flight Attendant
Delta Air Lines, Inc
02.2019 - Current
Receptionist
Americas Best Contacts And Eyeclasses
05.2017 - 12.2018
Customer Service Representative
Publix
08.2015 - 12.2019
Associate of Arts -
Daytona State College
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