Casey Prior
Cushing
Summary
Dedicated Medical Assistant with strong skills in HIPAA compliance, patient scheduling, and customer service. Committed to enhancing patient experiences through effective communication and accurate medical record management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
MaineHealth
07.2021 - Current
- Supported patient care by performing routine clinical tasks and ensuring compliance with healthcare protocols.
- Assisted in managing patient records using electronic health record systems to enhance data accuracy.
- Collaborated with healthcare teams to streamline appointment scheduling and improve patient flow efficiency.
- Educated patients on treatment plans and medication usage, fostering understanding and adherence to health guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor procedures, including preparing and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Team Lead
MaineHealth
11.2019 - 07.2021
- Led team in daily operational activities, ensuring adherence to standards and protocols.
- Implemented workflow improvements, enhancing efficiency and reducing delays in patient services.
- Developed training programs for new staff, ensuring compliance with organizational policies and procedures.
- Analyzed performance metrics to identify areas for improvement.
- Trained new team members.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coordinated interdepartmental communication, improving collaboration on patient care initiatives.
Patient Service Representative
MaineHealth
05.2019 - 11.2019
- Coordinated surgical schedules for multiple specialties, ensuring optimal use of resources and time.
- Communicated effectively with patients and medical staff to confirm appointments and address inquiries.
- Managed electronic scheduling system, maintaining accuracy and updating patient information as needed.
- Collaborated with surgeons and nursing teams to resolve scheduling conflicts and adjust timelines swiftly.
- Streamlined appointment workflows, reducing patient wait times and enhancing overall service quality.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Facilitated patient scheduling and appointment management to optimize clinic flow.
- Responded to patient inquiries, providing accurate information regarding services and procedures.
- Managed insurance verification processes to enhance billing accuracy and expedite claims processing.
- Resolved patient concerns effectively, ensuring high levels of satisfaction and retention.
Patient Registration Clerk
MaineHealth
07.2017 - 05.2019
- Facilitated patient check-in processes, ensuring accurate data entry and verification.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Collaborated with healthcare providers to streamline registration procedures and enhance patient experience.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Trained new clerks on registration protocols and electronic health record systems to improve team performance.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA guidelines consistently.
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
Dietary Aide
Mainehealth
08.2013 - 07.2017
- Prepared and served nutritious meals following dietary guidelines and patient preferences.
- Assisted in managing kitchen inventory, ensuring availability of fresh ingredients.
- Collaborated with other staff members to address specific dietary needs of residents.
- Maintained cleanliness and organization of food service areas to comply with health standards.
Education
High School Diploma -
Lincoln Academy
Newcastle, ME05-2017
CNA -
Bath Regional Vocational School
Bath, ME05-2016
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Proficient with Microsoft systems
- Knowledgable with EPIC computer systems
Certification
- CCMA - Certified Clinical Medical Assistant
- CNA - Certified Nurse Assistant
Timeline
Medical Assistant
MaineHealth
07.2021 - Current
Team Lead
MaineHealth
11.2019 - 07.2021
Patient Service Representative
MaineHealth
05.2019 - 11.2019
Patient Registration Clerk
MaineHealth
07.2017 - 05.2019
Dietary Aide
Mainehealth
08.2013 - 07.2017
High School Diploma -
Lincoln Academy
CNA -
Bath Regional Vocational School