Casey Pullen
Royal Oak,MI
Summary
Highly driven leader successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in Director of Operations Management and Customer Service. Successful at motivating, training and developming team members to drive profitability in a highly competitive environment.
Overview
16
16
years of professional experience
Work History
Director of Operations
The ONE Group
Midwest Region - Kona Grill
11.2021 - 01.2024
- Developed and implemented strategies to improve operational efficiency across the region.
- Lead region with 6 locations , exceeding 28 million in sales.
- Provided direction on budgeting, forecasting, capital expenditures and other financial matters.
- Conducted regular meetings with senior management to review progress towards goals and objectives.
- Implemented new technologies and systems to optimize operational efficiencies in the region.
- Negotiated contracts with vendors for goods or services used by regional operations teams.
- Established key performance indicators to measure operational effectiveness in the region.
- Led process improvement projects focused on increasing quality standards throughout the region.
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Established operational guidelines and identified opportunities for improvement.
General Manager
Hyde Park Restaurant Group
Birmingham, MI
12.2019 - 08.2021
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Led restaurant during pandemic shutdown, increasing profitability while able to utilize only 50% of seating capacity
- Improved beverage program loss to an all time low for location.
General Manager
Bar Verona
Commerce, MI
06.2019 - 12.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales for newly opened business.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
General Manager
Kona Grill
Troy, MI
02.2013 - 06.2019
- Analyzed sales data to identify opportunities for growth.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Set personal sales records yearly, continually the highest volume store in the region.
- Trained over 30 MIT's as the top certified training restaurant.
General Manager
Mitchells Fish Market
Rochester Hills, MI
02.2010 - 02.2013
- Enhanced operational performance by developing effective business strategies, gaps analysis , training and development procedures. Effectively improving profitability by 20%.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics by 15%.
- Trained, managed and motivated employees to promote professional skill development. Improved beverage sales goal of 25%.
General Manager
Eivissa Tapas & Sangria
Chicago, IL
05.2009 - 12.2009
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
General Manager
Soul Chicago
Chicago, IL
02.2008 - 05.2009
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Trained, mentored and supported high-performing team, providing performance review, feedback and coaching.
- Created effective training course objectives. course content and all materials
Education
Bachelor of Science - Health And Physical Education
Grand Valley State University
Allendale, MI05.1997
Skills
- Cross-functional team management
- Policy/program development
- Performance improvements
- Vendor relationships
- Recruiting and hiring
- Cost analysis and savings
- Team training and development
- Project management
- Budgeting and cost control strategies
- Advertising and Marketing
- P&L Management
- Service Quality Improvement
- Departmental Operations Management
Timeline
Director of Operations
The ONE Group
11.2021 - 01.2024
General Manager
Hyde Park Restaurant Group
12.2019 - 08.2021
General Manager
Bar Verona
06.2019 - 12.2019
General Manager
Kona Grill
02.2013 - 06.2019
General Manager
Mitchells Fish Market
02.2010 - 02.2013
General Manager
Eivissa Tapas & Sangria
05.2009 - 12.2009
General Manager
Soul Chicago
02.2008 - 05.2009
Bachelor of Science - Health And Physical Education
Grand Valley State University
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