Casey Ramaker
Charlotte,NC
Summary
Experienced professional with over two decades of expertise in cultivating strategic relationships. Demonstrates exceptional communication skills, strong leadership abilities, meticulous attention to detail, and a dedicated work ethic. Proven track record of success in effectively showcasing these qualities to drive results.
Overview
21
21
years of professional experience
Work History
Dispute Analyst
SKYLA Federal Credit Union
02.2023 - Current
- Work and process all necessary paperwork for all chargebacks/disputes initiated by the cardholder including ATM, Visa debit, Visa credit card for fraud and merchant disputes
- Manage the chargebacks/dispute process for Visa using appropriate codes
- Resolve issues by performing relevant research using appropriate tools and notify member of resolution
- Respond to cardholders’ inquiries via telephone, mail, and email in an efficient and effective manner
- Communicate effectively with merchants, acquirers, issuers and CU staff in pursuit of resolution on cases
- Monitor all Visa fraud and risk management alerts and take the necessary steps to limit any future fraud or risk on our members’ cards
- Manage all Visa Compromised Account Management Systems (CAMS) alerts
- Stay current with all Visa compliance standards and risk management solutions
- Perform other job-related duties as assigned
Mortgage Loan Officer
SKYLA Federal Credit Union
08.2020 - 02.2023
- Authorize loans according to designated limits
- Connect with loan applicants and collect information for application of loan and give responses to questions about the procedure
- Evaluate financial status of the applicant and give credit and property appraisal to ascertain the practicability of giving loans
- Provide guidance to customers on various types of credit and loan choices available
- Reassess loan agreements to certify accuracy and completion in line with policy
- Attain mortgage loan financial standards by supervising expenditures, observing variances, giving annual budgets, and executing corrective measures
- Perform regular reassessment of loans for adherence to agency and investor principles
- Ensure completion of mortgage loans by supervising, collecting, verifying, collating and preparing of mortgage loan documentation and programming
Universal Banker
SunTrust Bank
07.2019 - 08.2020
- Responsible for providing exceptional in-branch client experience.
- Provide solutions based on client needs and how they like to conduct their banking.
- Establish new banking relationships with clients ensuring they are offered all the products and services that are appropriate given their financial needs.
- Retain and deepen existing client relationships through a needs based selling approach and delivering exceptional client experience.
- Provide account servicing and maintenance and assist with problem resolution for clients in accordance with all established procedures and regulations.
- Process transactions accurately, assist with operational activities and responsibilities, and maintain flexibility between performing teller and sales related transactions.
- Encourage clients to use self-service banking solutions including ATMs, on-line, and mobile banking to enhance their service experience.
Personal Banker
PNC Bank
08.2018 - 07.2019
- Demonstrate solid knowledge of the financial products and services offered, including home equity loans, Certificates of Deposits, savings, checking, and other types of accounts.
- Research banking guidelines and statutory requirements to stay updated on new laws and applications.
- Verify details of transactions, including funds received and total account balances.
- Drives Proactive sales conversations through inbound and outbound channels.
- Reconciled and reported discrepancies found in records.
- Reported with customers, employees and other individuals to answer questions and explain information.
- Manage risk through adherence to all policies and procedures.
- Built a loyal customer base through consultative sales approach.
Business Center Manager
FedEx Office
10.2014 - 08.2018
- Achieve company objectives for sales and profit performance and customer experience objectives within the business center.
- Direct supervision of team members, including responsibility for, but not limited to: hiring of all team members, monitoring the new hire orientation process, conducting training and evaluating the efficiency and productivity of team members, conducting regular Operations Reviews and Performance Appraisals, and initiating disciplinary procedures, as necessary, for team members.
- Oversee the maintenance of fiscal reporting procedure within the center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits to ensure full compliance with established company policies.
- Executed the proper work programs to better serve the customer while increasing sales and repeat sales.
Store Manager
Toys R Us
10.2010 - 10.2014
- Developed and managed store's operating budget in regards to cash flow, new product orders and inventory while maintaining the record of sales data for premier and exclusive products.
- Developed a team of ninety employees while amassing record sales of $21.5M.
- Stocked and managed inventory through floor counts and proper unloading and loading of trucks on a weekly basis.
- Executed the proper work programs to better serve the customer while increasing sales and repeat sales.
Department Manager
Dick's Sporting Goods
09.2004 - 10.2010
- Recorded sales of $17.75M and above over a six year period by executing programs to increase existing customers repeat sales.
- Developed a team of fifty employees while exceeding sales goals of premier brands.
- Effectively communicated with customers to determine their needs and meet their customer service expectations.
Education
BA - Behavioral and Community Science in Criminology
University of South Florida
Tampa, FLSkills
- Problem-Solving
- Communication
- Critical Thinking
- Data Analysis
- Risk Assessment
- Leadership
- Attention to Detail
- Technical Expertise
- Microsoft Office
- Time management
Timeline
Dispute Analyst
SKYLA Federal Credit Union
02.2023 - Current
Mortgage Loan Officer
SKYLA Federal Credit Union
08.2020 - 02.2023
Universal Banker
SunTrust Bank
07.2019 - 08.2020
Personal Banker
PNC Bank
08.2018 - 07.2019
Business Center Manager
FedEx Office
10.2014 - 08.2018
Store Manager
Toys R Us
10.2010 - 10.2014
Department Manager
Dick's Sporting Goods
09.2004 - 10.2010
BA - Behavioral and Community Science in Criminology
University of South Florida
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