Casey Ramirez
Nampa,ID
Summary
Dynamic and results-driven Client Services Manager with extensive experience in sales, business development, and leadership. Proven track record of driving performance, enhancing client relationships, and optimizing service delivery. Seeking to leverage strong leadership and operational skills in a client-focused managerial role. Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results. Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths. Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Truckstop.com
10.2022 - Current
- Lead and mentor a team of Senior Business Development Representatives (BDRs) focused on qualifying leads for Account Executives, driving new business acquisition
- Develop and maintain client relationships to ensure long-term business growth
- Monitor and analyze team performance, ensuring key performance indicators (KPIs) for lead generation and pipeline contribution are consistently met or exceeded
- Collaborate with sales leadership to align strategies for client services and account management, driving continuous process improvement
- Foster a culture of innovation and adaptability, implementing new strategies and tools to improve outreach and lead generation
- Report team progress and development metrics to senior leadership
- Key Achievements: Led a team that consistently exceeded lead qualification targets and improved business development processes
- Introduced strategies that improved client retention and overall service experience.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Coach, Team of Experts
T-Mobile
12.2019 - 10.2022
- Managed a team of 12-13 experts, providing coaching and support to meet monthly performance goals
- Developed and implemented strategies to minimize client escalations, improving customer satisfaction and service quality
- Analyzed performance metrics to drive continuous improvement in service delivery and employee performance
- Coordinated with cross-functional teams to ensure seamless client experiences and optimized service flow
- Key Achievements: Consistently exceeded team performance metrics while reducing customer churn
- Spearheaded coaching initiatives that improved employee retention and service delivery.
Hiring Coach
T-Mobile
12.2021 - 05.2022
- Led the pre-screening, interviewing, and onboarding of candidates, ensuring compliance with hiring policies and standards
- Collaborated with HR and leadership to meet team hiring needs and maintain optimal class sizes for training.
Supervisor
CenturyLink
07.2013 - 05.2017
- Led a team of 22 sales associates, ensuring the achievement of monthly sales quotas and service quality targets
- Provided coaching, training, and disciplinary action to maintain high standards of performance
- Managed team operations in a high-pressure environment, ensuring excellent customer service and adherence to company policies
- Key Achievements: Successfully led the team to consistently meet or exceed sales targets
- Implemented performance improvement strategies that enhanced team productivity and service quality.
Education
Associate of Science - Political Science, Business
College Of Western Idaho
Nampa, ID06.2013
Skills
- Client Relationship Management
- Team Leadership & Coaching
- Sales & Business Development
- Performance Management & KPIs
- Process Improvement
- Cross-Functional Collaboration
- Data Analysis & Strategic Planning
- Hiring & Employee Retention
Team Leadership
Business development and planning
Customer Service
Business Development
Decision-Making
Relationship building and management
Strategic Planning
New Business Development
Relationship building and rapport
Sales and Marketing
Team Collaboration
Mentoring and Coaching
Timeline
Business Development Manager
Truckstop.com
10.2022 - Current
Hiring Coach
T-Mobile
12.2021 - 05.2022
Coach, Team of Experts
T-Mobile
12.2019 - 10.2022
Supervisor
CenturyLink
07.2013 - 05.2017
Associate of Science - Political Science, Business
College Of Western Idaho
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