Casey Rau
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
22
22
years of professional experience
Work History
Parts Manager
Murphy Tractor
02.2016 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Parts Representative
Murphy Tractor
07.2014 - Current
- Played an instrumental role in achieving department goals by consistently meeting or exceeding performance targets set by management.
- Proactively identified areas for improvement in pricing strategies or supplier negotiations leading to cost savings for the company.
- Supported continuous improvement efforts by sharing insights and best practices with colleagues, fostering an atmosphere of collaboration and open communication.
- Collaborated with sales team to recommend appropriate parts and accessories, increasing upselling opportunities.
- Assisted in the organization of seasonal promotions that contributed to increased sales revenue for the department.
- Provided exceptional customer service by promptly resolving issues related to part returns, exchanges, or warranties.
- Increased repeat business by providing knowledgeable recommendations on maintenance schedules and part replacements based on individual needs.
- Built strong relationships with suppliers to ensure timely delivery of high-quality parts at competitive prices.
Rau Home Improvements
Casey Rau
03.2012 - 07.2014
- Handled prep work for remodeling projects by plastering, sanding and finishing.
- Completed remodeling of residential bathrooms, kitchens and basements.
- Performed cabinet installation, door hanging and room framing.
- Measured and marked cutting lines on materials, using rulers, pencils, chalk and marking gauge.
- Utilized advanced tools and equipment for precise measurements and installations, resulting in optimal fitment of components throughout the project scope.
- Collaborated with clients to develop comprehensive project plans, ensuring timely completion and adherence to budget constraints.
- Delivered high-quality craftsmanship through meticulous attention to detail, resulting in long-lasting improvements.
- Interviewed clients to determine remodeling needs, budget and financing needs.
- Managed multiple simultaneous projects, prioritizing tasks to meet deadlines and exceed client expectations.
- Streamlined internal processes for increased efficiency, leading to faster project turnaround times without sacrificing quality.
C-Tech Restoration
Jason Godwin
05.2002 - 01.2012
- Improved team productivity by implementing effective time management strategies during projects.
- Conducted thorough research on emerging technologies, keeping the team informed of relevant trends.
- Restored customer's property back to a pre-catastrophe ( Fire, Flood, and Mold)
Education
High School Diploma -
Scottsbluff Senior High School
Scottsbluff, NESkills
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor Relations
- Inventory Auditing
- Returns processing
- Forklift Operation
- Purchasing strategies
- Customer Relations
Timeline
Parts Manager
Murphy Tractor
02.2016 - Current
Parts Representative
Murphy Tractor
07.2014 - Current
Rau Home Improvements
Casey Rau
03.2012 - 07.2014
C-Tech Restoration
Jason Godwin
05.2002 - 01.2012
High School Diploma -
Scottsbluff Senior High School
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