Casey Reardon
Bloomington,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Food and Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Head Coffee Roaster
The Inkwell
09.2023 - Current
- Enhanced coffee quality by implementing precise roasting techniques and adjusting profiles as needed.
- Increased production efficiency by optimizing roast schedules and streamlining workflow processes.
- Maintained consistency in coffee flavor profiles through meticulous monitoring of roast levels and quality control measures.
- Developed new, innovative roast profiles to meet customer preferences and market trends.
- Collaborated with sourcing team to select high-quality green coffee beans for optimal roasting results.
- Achieved excellent customer satisfaction by ensuring consistent product availability and timely order fulfillment.
- Improved workplace safety by conducting regular equipment inspections, preventative maintenance, and adherence to safety guidelines.
- Participated in industry events, networking with fellow professionals to stay current on latest trends and innovations in coffee roasting.
- Focused on continuous improvement by staying informed about industry advancements through research, workshops, seminars, or trade shows.
- Streamlined communication between departments by developing and implementing clear guidelines and expectations for efficient workflow.
- Processed over one-hundred pounds of material on daily basis.
Kitchen Manager
The Inkwell
10.2021 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Lead Kennel Attendant
Applied Canine Behaviors
03.2022 - 08.2023
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
- Assisted in administrative duties such as record keeping, appointment scheduling, and inventory management for efficient kennel operations.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Exceeded client expectations through diligent attention to special requests or accommodations made for individual pets during their stay at the facility.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
- Demonstrated a strong commitment to company by working flexible hours, including nights, weekends, and holidays as needed.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Certificate - Specialty Coffee
Specialty Coffee Association
Schaumburg, IL11.2023
Certificate - Professional Bookkeeping And Payroll
Ivy Tech Community College of Indiana
Bloomington, Indiana08.2025
No Degree - Wildlife Conservation
Colorado State University
Fort Collins, CO08.2021
High School Diploma-Academic Honors -
Bloomington High School North
Bloomington, IN08.2017
Skills
- Inventory Management
- Equipment Maintenance
- Effective Communication
- Quality Control Management
- Supply Chain Coordination
- Record Keeping Accuracy
- Strategy Implementation
- Customer Relations
- Attention to Detail
- Team Coordination
- Project Management
Timeline
Head Coffee Roaster
The Inkwell
09.2023 - Current
Lead Kennel Attendant
Applied Canine Behaviors
03.2022 - 08.2023
Kitchen Manager
The Inkwell
10.2021 - Current
Certificate - Specialty Coffee
Specialty Coffee Association
Certificate - Professional Bookkeeping And Payroll
Ivy Tech Community College of Indiana
No Degree - Wildlife Conservation
Colorado State University
High School Diploma-Academic Honors -
Bloomington High School North
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