Casey Richardson

• Acted as shift lead across two Lowe’s locations, allocating daily tasks and break schedules for up to 10 associates to maintain continuous coverage and meet service KPIs.

• Onboarded and trained more than 20 new hires, delivering step-by-step coaching on POS systems, product knowledge, safety procedures, and customer-service standards.

• Coached under-performing team members through side-by-side feedback sessions, improving individual customer-satisfaction scores and overall team productivity.

• Hand-picked by management to cross-train departments (Lumber, Garden, and Front End), ensuring each area had at least one fully trained back-up for peak periods.

• Resolved escalated customer issues and authorized goodwill discounts/returns in the supervisor’s absence, protecting brand reputation while controlling loss.

• Led opening and closing procedures (cash pulls, safe counts, daily sales reconciliation, floor readiness checks) when department manager was off-site.

• Ran daily micro-huddles to communicate sales goals, safety reminders, and process improvements, keeping the team aligned and motivated.

• Monitored inventory accuracy, delegating restock and cycle-count tasks that cut stock-out incidents and reduced customer wait times.

• Served as equipment-safety trainer, certifying peers on forklifts, reach trucks, and order pickers and conducting refresher briefings.

• Partnered with store leadership on a departmental redesign that trimmed average customer wait time and aided in ease of product organization.