Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Ritchie

Brentwood,CA

Summary

Detail-oriented and methodical, offering years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in costumer relations. Team-oriented, dependable and performance-driven. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Billing Specialist

Bay Alarm Medical
08.2021 - Current
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Monitored customer accounts to identify and rectify billing issues.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Developed and maintained billing procedures to make timely payments.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Handled account payments and provided information regarding outstanding balances.
  • Used data entry skills to accurately document and input statements.
  • Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
  • Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Licensed Cosmetologist

Independently Employed
10.2019 - 06.2021
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
  • Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
  • Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Used social media platforms to promote salon and services.
  • Answered phone calls and emails to schedule client appointments.
  • Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.

Cosmetology Assistant

Salon Victor Studios (Contract)
10.2018 - 10.2019
  • Provided exceptional assistance during color treatments, meticulously mixing formulas according to stylist instructions for accurate results.
  • Assisted with reception duties as needed to ensure seamless appointment scheduling and check-out procedures.
  • Contributed to a positive salon environment through exceptional customer service and engaging conversation with clients.
  • Maintained a clean and organized salon workspace, upholding strict sanitation protocols for client safety.
  • Supported stylists with efficient client preparation, ensuring timely appointment completion and optimal workflow.
  • Streamlined inventory management by monitoring stock levels and placing timely orders for essential supplies.
  • Answered telephone calls to provide information and schedule new appointments.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.

Sandwich Maker

SUBWAY® Restaurants
03.2016 - 08.2017
  • Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
  • Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
  • Greeted guests, promoted specials, and took orders.

Education

High School Diploma -

Independence High School
Brentwood, CA

Real Estate

First Tuesday
06.2021

Cosmetology

Paris Beauty College
Concord, CA
09.2018

Skills

  • Billing systems and software
  • Invoice Processing
  • Data entry proficiency
  • Customer Engagement
  • Collections
  • Contract Preparation
  • Accounts receivable management
  • Microsoft Office
  • Customer Service
  • Payment Collection
  • Team Collaboration

Timeline

Billing Specialist

Bay Alarm Medical
08.2021 - Current

Licensed Cosmetologist

Independently Employed
10.2019 - 06.2021

Cosmetology Assistant

Salon Victor Studios (Contract)
10.2018 - 10.2019

Sandwich Maker

SUBWAY® Restaurants
03.2016 - 08.2017

High School Diploma -

Independence High School

Real Estate

First Tuesday

Cosmetology

Paris Beauty College

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