CASEY ROACH

• Provided reliable support during unexpected breakdowns by swiftly diagnosing issues and implementing corrective actions to minimize disruption to production schedules.
• Increased overall equipment effectiveness through diligent monitoring and timely adjustments to machine settings as needed.
• Streamlined preventative maintenance procedures, resulting in a more organized and efficient work environment.
• Enhanced workplace safety by following established protocols and ensuring proper use of personal protective equipment.
• Pulled up cable by hand from large reels mounted on trucks. • Drove vehicles equipped with tools and materials to job sites. • Coordinated work assignment preparation and completion with other workers. • Adhered to safety practices and procedures, such as checking equipment regularly and erecting barriers around work areas. • Insulated and fireproofing materials over conductors and joints. • Identified defective sectionalizing devices, circuit breakers, fused, voltage regulators, transformers, switches, relays, and wiring, using wiring diagrams and electrical-testing instruments.
• Pulled up cable by hand from large reels mounted on trucks. • Drove vehicles equipped with tools and materials to job sites. • Coordinated work assignment preparation and completion with other workers. • Adhered to safety practices and procedures, such as checking equipment regularly and erecting barriers around work areas. • Insulated and fireproofing materials over conductors and joints. • Identified defective sectionalizing devices, circuit breakers, fused, voltage regulators, transformers, switches, relays, and wiring, using wiring diagrams and electrical-testing instruments.

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Advised customers about new products and assisted customers in determining best [Type] product for needs.
• Adopted customer feedback in process and system improvement initiatives.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
• Obtained signatures from customers upon delivery of goods.

 Knowledge of the techniques and procedures of fueling and parking aircraft;
 Knowledge of safety practices;
 Knowledge of occupation hazards and safety precautions applicable to fueling and working
around aircraft;
 Knowledge of airplane fueling techniques;
 Ability to perform manual labor;
 Ability to follow written and verbal instructions;
 Ability to calculate and measure to determine fuel needed;
 Ability to complete time and other logs;
 Ability to maintain tools and equipment; and
 Skill in the operation of mid-size fueling equipment.

 Fuels aircraft utilizing safe practices and procedures.
 Refuels fuel truck at Fuel Farm. Inspects Fuel Farm.
 Directs and parks aircraft on ramp.
 Schedules fuel deliveries. Receives bulk fuel deliveries. Monitors Trauma fuel tank.
 Inspects airport and fuel farm equipment.
 Operates the Tug when necessary.
 Assists the Airport Manager as required.
 Reports any unsafe situations or acts to the Fixed Base Operations Manager.
 Reports any unsafe conditions on the ramp and runway area.
 Performs sales transactions.
 Handles duties in the office and direct pilots when called upon.
 Trains for and performs Maintenance Technician functions as necessary.

• Analyzed and collected customer information to prepare product or service reports
• Referred unresolved customer grievances to designated departments for further investigation
• Navigated multiple computer systems and applications and utilized search tools to find information
• Made appropriate account corrections to resolve customer problems
• Obtained and examined relevant information to assess validity of complaints and determine possible causes
• Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
• Worked with coworkers to complete tasks
• Troubleshot minor problems and reported larger technical issues.

• Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
• Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
• Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
• Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
• Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.