Casey Robbins

• Oversaw operations for 2 communities and led a team of 7 maintenance associates, ensuring optimal performance and adherence to company standards.
• Provided strategic input for annual budgets, prioritizing CapEx and non-routine projects to align with organizational goals.
• Managed vendor selection and contract administration for non-routine projects across a portfolio of 8 communities, including bid evaluation, award decisions, and project scheduling.
• Developed and implemented a comprehensive preventive maintenance program based on trend analysis, reducing downtime and extending asset life.
• Collaborated with accounting to analyze and provide input on maintenance variances, supporting accurate financial reporting.
• Directed vendor management, including onboarding and training on invoicing systems to ensure compliance and efficiency.
• Oversaw the make-ready process, from scheduling vendors and inspections to capturing damage charges within 10–14 days and ensuring quality through final acceptance with on-site teams.
• Delivered in-house training, mentorship, and guidance to maintenance associates, fostering skill development and team engagement.
• Managed scheduling and workload distribution, conducting daily huddles to prioritize workflow and optimize resource allocation.
• Accountable for day-to-day maintenance operations and long-term planning, coordinating closely with engineering and construction teams to align near-term and strategic objectives.

Additional Leadership Responsibilities

• Served as Workday Financials Subject Matter Expert for the Mid-Atlantic region; advised C-suite executives on process improvements to strengthen financial workflows and streamline productivity.
• Participated on the Regional Hiring Panel for Maintenance for 2 years, conducting interviews for nearly 100 maintenance technician, supervisor, manager and coordinator positions and providing strategic hiring recommendations.
• Delivered corporate training for 3 years, leading basic and refresher customer service classes for all new hires and on-site associates across the region.
• Co-led an Associate Resource Group for 2 years, organizing events and sharing resources to support veterans, their families, and allies within the company.

Key Achievements

• Recipient of Leadership Through Adversity Award (2024)and Work All Day Award (2025) for exceptional resilience and dedication.

• Resolved a decade-long operational issue at a community within one year of assuming leadership.

• Analyzed historical work order data to design a proactive maintenance program that reduced recurring issues while staying under budget—resulting in a significant decrease in service requests and time spent on repairs.

• Optimized technician scheduling by leveraging work order trends to implement split shifts and weekend coverage—achieving an average response time of 8 hours per service request.

• Mentored and developed a junior maintenance technician, successfully promoting them to Lead Maintenance Technician.

• Implemented targeted plans at one community to reduce stove-related service requests, improving resident satisfaction and operational efficiency.

• Introduced and led cross-functional community team meetings for office and maintenance associates, strengthening collaboration, communication, and teamwork.

• Consistently achieved positive NOI across all communities for the past four years through strategic planning and cost control.

• Organized and managed 20+ resident engagement events, enhancing resident satisfaction and community experience.

• Managed day-to-day maintenance operations of a stabilized multi-family community
• Completed and assigned service requests, make readies, preventive maintenance, inspections, etc.

• Managed day-to-day maintenance operations of a new construction lease-up multi-family community
• Coordinated with construction partners and ownership group
• Conducted acceptance walks of building, adjacent structures, systems, and units for Use and Occupancy
• Completed and assigned service requests, make readies, preventive maintenance, inspections, etc.

• Managed day-to-day maintenance operations of a stabilized multi-family community
• Completed and assigned service requests, make readies, preventive maintenance, inspections, etc.
• Ownership disposition

• Managed day-to-day maintenance operations of a new construction multi-family community
• Coordinated with construction partners and ownership group
• Conducted acceptance walks of building, adjacent structures, systems, and units for Use and Occupancy
• Completed and assigned service requests, make readies, preventive maintenance, inspections, et al
• Lease-Up community
• Management disposition/acquisition

• Served as lead technician and acting maintenance supervisor during summer months
• Conducted major repairs of heat pump systems that led to savings of over $20k by repairing in-house
• Analyzed cause of recurring HVAC issues and implemented preventive solution
• New Construction (~2 years) community approaching stabilized
• Promoted to Maintenance Supervisor at neighboring community

• Completed service requests, make readies, preventive maintenance, general building and building system maintenance of a lease-up community
• Management disposition/acquisition—offered to stay on at current community as assistant maintenance supervisor with BH Management
• New Construction (~2 years) community approaching stabilized

• Provided warranty service for all plumbing issues in new construction single- and multi-family homes
• Diagnosed plumbing issues and performed repairs, ensuring optimal system functionality.
• Installed fixtures and appliances, adhering to safety and building codes.
• Collaborated with customers to understand needs and provide tailored solutions.

• Provided timely and accurate intelligence data to warfighters, and strategic-level commanders and decision makers