Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Timeline
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Casey Roberts

Casey Roberts

Kenner,LA

Summary

Results-driven Project Manager with a proven track record of planning, directing, and maintaining seamless operations across multiple departments. Skilled in overseeing manufacturing employees to ensure efficient production that meets quality standards. Utilizing a creative and analytical mindset to drive continuous process improvement initiatives. Proficient at identifying and resolving issues, while fostering a culture of excellence through mentorship, training, and empowerment of team members.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Founder & Executive Director

NeuroKIND Inc.
04.2025 - Current
  • Launched and currently lead a mission-driven nonprofit organization focused on empowering families of neurodivergent children through inclusive education advocacy, sensory-friendly resources, and caregiver coaching.
  • Developed the organization's vision, strategic plan, and operational model from the ground up, including board formation, grant writing, and partnership development.
  • Created and scaled IEP and advocacy support services that assist families navigating school systems, with a focus on children with Autism Level 3, ADHD, OCD, and related diagnoses.
  • Designed and delivered caregiver coaching programs aimed at improving communication, behavior support, and access to essential services, reaching over 30 families in the first 3 months.

Project Manager, Agile Methodologies

Ochsner Health System
05.2024 - Current
    • Drove AI project adoption across enterprise health systems by coordinating pilot programs, conducting impact analysis, and scaling successful initiatives.
    • Led cross-functional teams of developers, data scientists, and clinicians to deliver AI-driven healthcare solutions, applying Scrum and Kanban methodologies to increase project delivery speed by 40%.
    • Served as Scrum Product Owner on machine learning initiatives, collaborating with data scientists to translate models into scalable, production-ready tools.
    • Led Agile transformation efforts within clinical and operational teams, coaching stakeholders on Agile frameworks and enabling autonomous team delivery.
    • Spearheaded the integration of AI-powered decision support tools into existing healthcare systems, managing stakeholder expectations and ensuring regulatory compliance.

Supervisor of Innovation

Ochsner Health System
06.2021 - 05.2024
  • Oversee the development and deployment of workflow automation solutions, streamlining patient care processes and administrative functions.
  • Lead strategic projects focused on digital health initiatives, improving patient outcomes and operational efficiencies.
  • Monitor patients' progress, surpassing pre-determined health targets and reducing hospitalizations by 76% in participants.
  • Utilize self-assessment tools to gather patient health data, enabling tailored interventions and personalized care for over 600 patients.
  • Develop and implement operational plans and policies to achieve health education objectives and service excellence.
  • Enhance training programs and public health education materials, boosting community engagement and understanding.
  • Recognized for outstanding performance, nominated for Supervisor of the Year 2022 at Ochsner Health System.

Health Coach

St Thomas Community Health Center
10.2020 - 06.2021
  • Developed personalized health care plans to enhance client outcomes and well-being, resulting in significant progress.
  • Stayed up to date with healthcare developments to ensure innovative and evidence-based service delivery.
  • Built strong relationships with regulators, families, and physicians, fostering a collaborative healthcare environment.
  • Coordinated promotional tools for schools and community health events to drive engagement and participation.
  • Managed databases and mailing lists, optimizing the functionality of health education programs.
  • Conducted health risk screenings, enabling timely and appropriate referrals for proactive healthcare management.
  • Coached 100 clients by developing health goals and action plans.

Patient Access Specialist

Ochsner Health System
11.2019 - 10.2020
  • Updated and organized over 1,000 patient records, ensuring accurate personal and financial information for seamless processes.
  • Verified patient insurance coverage and policy limitations, minimizing delays in access and billing.
  • Registered patients in the system, ensuring accuracy of demographics and insurance information.
  • Addressed patient concerns with professionalism, ensuring a positive and supportive healthcare experience.
  • Ensured legal compliance by obtaining necessary privacy law and treatment consent signatures.

Insurance Verification Specialist

Fresenius Medical Care
01.2017 - 11.2019
    • Conducted verification of 1,000+ patients' monthly medical coverage and policy limitations.
    • Maintained detailed records to ensure compliance with industry standards and regulations.
    • Assisted in developing improved medical verification procedures, enhancing efficiency and accuracy.
    • Resolved complex insurance verification issues through collaboration with providers and insurance companies.
    • Adhered to HIPAA regulations, ensuring confidentiality of patient information.
    • Employee of the Month: April 2019 & December 2019.

Durable Medical Equipment Sales Specialist

Diabetes Management and Supplies
08.2016 - 06.2017
    • Instructed patients in proper use of medical equipment, improving self-management of health conditions.
    • Analyzed part lists to facilitate efficient requisitioning for equipment repairs.
    • Reported critical maintenance and inventory data to support decision-making.
    • Inspected and troubleshot medical equipment malfunctions using test and analysis instruments.
    • Managed 150+ calls per shift, providing high-quality customer support.

Education

Master of Business Administration - Health Information Management

Loyola University New Orleans
New Orleans, LA
05.2025

Master of Arts - Health Law and Administration

Loyola University New Orleans
New Orleans, LA
12.2021

Bachelor of Science - Health Education & Promotion

Southeastern Louisiana University
Hammond, LA
12.2016

Skills

  • Project feasibility assessment
  • Strategic project execution
  • Project management
  • Implementation of systems
  • Workflow optimization
  • Interdepartmental collaboration expertise

Accomplishments

  • Designed a organization-wide Mobile Technology Onboarding and Assistance Initiative, resulting in a 98% increase in patient engagement.
  • Designed and launched the Connected Stability Project, resulting in a 76% decrease in hospital admissions.
  • Founded Neuro Kind Inc., a community-based nonprofit supporting families of neurodivergent children; developed advocacy programs, secured funding, and established partnerships with healthcare and education providers within the first year of launch.
  • Led four concurrent healthcare support programs while managing a full patient case load, balancing strategic oversight with direct service delivery to ensure program success and continuity of care.
  • Spearheaded process improvement initiatives across clinical and operational workflows, identifying inefficiencies, mapping process gaps, and implementing sustainable changes that improved turnaround time and team collaboration.
  • Recognized for cross-functional leadership and ability to execute complex, high-impact initiatives across nonprofits, healthcare systems, and corporate environments with measurable results.

Certification

  • Lean Six Sigma Yellow Belt
  • Certified Scrum Master
  • Project Management Skills Certified Practitioner
  • Credentialed Grant Writing Professional
  • Google Looker Studio – Interactive Data Visualization Platform

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balancePaid time off

Timeline

Founder & Executive Director

NeuroKIND Inc.
04.2025 - Current

Project Manager, Agile Methodologies

Ochsner Health System
05.2024 - Current

Supervisor of Innovation

Ochsner Health System
06.2021 - 05.2024

Health Coach

St Thomas Community Health Center
10.2020 - 06.2021

Patient Access Specialist

Ochsner Health System
11.2019 - 10.2020

Insurance Verification Specialist

Fresenius Medical Care
01.2017 - 11.2019

Durable Medical Equipment Sales Specialist

Diabetes Management and Supplies
08.2016 - 06.2017

Master of Business Administration - Health Information Management

Loyola University New Orleans

Master of Arts - Health Law and Administration

Loyola University New Orleans

Bachelor of Science - Health Education & Promotion

Southeastern Louisiana University