Casey Robinson
Kalispell,MT
Summary
Exceptional and energetic Housekeeper with experience in private and residential homes, and also with basic Hotels and "White Glove" Lodges and Resorts. Valued for impeccable standards in maintaining and providing clean, sanitized, and pleasant units for all guests and clients.
Experienced with managing inventory and replenishing grocery store efficiently. Utilizes strong organizational skills and attention to detail to maintain orderly stockrooms. Track record of collaborating effectively with team members and adapting to dynamic work environments.
Overview
11
11
years of professional experience
Work History
Overnight Stocker
Super 1 Foods
04.2024 - Current
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
Housekeeper
Montana Cleaning Professionals
04.2020 - 12.2020
- Assigned a number of residential units daily and was responsible or all upkeep and cleanliness of each unit.
- Increase in time management by working with a team and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
Housekeeper
Vacasa Vacation Rentals
03.2018 - 10.2018
- Responsible for upkeep and cleanliness for all assigned residential units.
- Maintained a spotless environment for guests through diligent housekeeping tasks.
- Upheld high standards of sanitation contributing to an inviting atmosphere for guests.
- Improved home readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Ensured all units met company cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
Lead Condo Housekeeper
The Lodge at Whitefish Lake
10.2016 - 07.2017
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Directed team of 3-10 personnel in busy resort with 30+ condo units.
- Worked with front desk to respond promptly to all guest requests.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Extensive cleaning of all rooms which include a fully stocked kitchen, 1-6 bathrooms, and 1-6 bedrooms, all with living room and back patio.
Sole Housekeeper
Reclusive Moose Cabin Rentals
03.2015 - 10.2015
- Responsible for the housekeeping upkeep of 4 privately owned cabins.
- Polished glass surfaces and windows.
- Dusted picture frames and wall hangings.
- Polished all metal hardware fixtures.
- Removed any and all trash or waste to designated areas.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Hand mopped all bathrooms with proper disinfecting agent to ensure sanitation and cleanliness.
- Moved any and all furniture to clean behind and under them.
- Dusted all visible surfaces with proper cleaning agents according to individual surface
- Deep cleanings which included ceiling fans, walls, baseboards, inside and out of all furniture, inside and out of all kitchen appliances, and outside porch.
- Transported cleaning products and equipment to and from the utility rooms.
Assistant Restaurant Manager
Belton Chalet
03.2015 - 10.2015
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Interacted positively with customers while promoting hotel/restaurant facilities and services.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Direct report to Restaurant General Manager.
- Responsible for all cash out paperwork at end of shift and ensured all tip compensation was paid out properly.
Housekeeper
Big Mountain Lodge
11.2013 - 04.2014
- Responsible for removal of waste paper and other trash from the unit to designated area.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Cleaned walls, windows, shades and curtains.
- Verified that all storage areas and carts were clean and organized.
- Rotated linens in storerooms and replenished supplies when they were low.
- Verified guest's room were up to company standards before check-in.
Education
High School Diploma -
Lafayette High School
2009
Skills
- Team leadership
- Self-motivated
- Extremely organized
- Detail-oriented
- Service minded
- Resourceful
- Dependable
- Assiduous
- Trustworthy
- Exceptional Communicator
- Proactive
- Adept
Timeline
Overnight Stocker
Super 1 Foods
04.2024 - Current
Housekeeper
Montana Cleaning Professionals
04.2020 - 12.2020
Housekeeper
Vacasa Vacation Rentals
03.2018 - 10.2018
Lead Condo Housekeeper
The Lodge at Whitefish Lake
10.2016 - 07.2017
Assistant Restaurant Manager
Belton Chalet
03.2015 - 10.2015
Sole Housekeeper
Reclusive Moose Cabin Rentals
03.2015 - 10.2015
Housekeeper
Big Mountain Lodge
11.2013 - 04.2014
High School Diploma -
Lafayette High School
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